Commercial Account Manager

Woody Anderson Ford•Huntsville, AL

4d•Onsite

About The Position

Woody Anderson Ford Pro Elite Commercial Center is expanding and we’re looking for a driven Commercial Account Manager to lead business development and account growth! This role involves prospecting, acquiring, and growing commercial accounts, building strong relationships with businesses, and matching clients with the right Ford commercial vehicle solutions. The position also requires integrating Ford Telematics and Fleet Management Tools, managing leads, conducting presentations, and preparing quotes. Additionally, the role focuses on account management, customer success, marketing, event representation, and coordinating vehicle up-fits.

Requirements

Multi-tasker who can provide excellent customer service.
Proficient with technology and an ability to assist others in its utilization.
Strong communication, interpersonal, and customer service skills.
Ability to work flexible hours, including evenings and weekends.
Self-motivated with a strong desire to succeed in a performance-based environment.
Comfortable using CRM systems, digital tools, and technology.
Effective problem solver.
Excellent verbal and written communication skills.
Empathetic and patient personality.
High level of comfort with product presentation and sales.
Ability to manage multiple deadlines.
Valid driver’s license and acceptable driving record.
Ability to pass a pre-employment drug screen and subsequent random drug screens.

Responsibilities

Prospect, acquire, and grow commercial accounts, both remotely and through on-site visits.
Build strong relationships with business owners, procurement teams, and fleet managers in key industries such as construction, trades, landscaping, delivery, and municipal services.
Conduct needs assessments to match clients with the right Ford Super Duty trucks, Transit vans, and commercial vehicle solutions.
Develop strategic territory plans to drive new business and grow market share.
Present ESC service plans, maintenance schedules, priority lane access, mobile service options, and fleet reporting as standard fleet support.
Demonstrate how connected vehicle data, fault alerts, maintenance tracking, and real-time fleet visibility reduce unplanned downtime and streamline lifecycle management.
Manage commercial leads with priority and professionalism.
Conduct virtual and on-site product presentations, vehicle walk-arounds, and proposal reviews.
Prepare competitive quotes, negotiate pricing, and close sales for both single-unit and multi-vehicle opportunities.
Maintain accurate CRM with up-to-date account notes, opportunities, and follow-up activity.
Serve as the dedicated point of contact for assigned commercial accounts.
Provide consultative support regarding fleet lifecycle planning, financing options, maintenance strategies, and Ford Pro Elite service solutions.
Build long-term customer loyalty through consistent follow-up and value-driven engagement.
Represent Woody Anderson Ford at vendor showcases and business expos.
Attend commercial trade shows, industry events, and professional networking functions to generate new opportunities and increase brand visibility.
Build relationships with vendors, associations, chambers of commerce, and trade organizations.
Promote Ford commercial solutions, upfit capabilities, and the Woody Anderson Ford brand through professional presentations and product displays.
Support event setup, booth management, lead capture, and follow-up activities to ensure maximum ROI from each event.
Work closely with local up-fitters to design and complete customized vehicle builds.
Ensure accurate communication of build specs, timelines, and customer expectations.
Coordinate schedules, approvals, and delivery timelines between the dealership, upfit vendors, and customers.
Oversee the full life-cycle of the sale—from order to final delivery—ensuring quality and accuracy.