Commercial Account Manager

IMA Financial Group•Honolulu, HI

19h•Hybrid

About The Position

This role serves as the day-to-day contact for all client requests within a book of business, primarily for Mid-Market or Emerging accounts, with direction from the Account Executive. The Commercial Account Manager supports and demonstrates IMA’s core values, including a commitment to diversity, equity, and inclusion. The position involves preparing renewal materials, partnering with the Account Executive on client interactions, negotiations, and program design, and assisting with new client onboarding. A key aspect of the role is developing the ability to anticipate problems through client or underwriter communications and industry changes. The Commercial Account Manager will also create marketing submissions, manage negotiations with carriers, review quotes for accuracy, generate proposals, and process policies. Responsibilities include premium allocations, certificate of insurance preparation, basic contract reviews, policy endorsements, resolving coverage and premium discrepancies, and performing audits on expired or non-renewed policies.

Requirements

Ability to work within AMS and maintain data completeness standards.
4+ years of commercial insurance experience.
Ability to work independently.
Ability to build underwriter and client relationships.
Ability to delegate to appropriate parties when necessary.
Experience with MS Office products required (specifically PowerPoint, Outlook, Word, and Excel).
Some travel required (up to 20% depending on book of business & industry).
Strong communication skills both written and verbal.

Nice To Haves

Holds or is pursuing general insurance designation.

Responsibilities

Serves as the day-to-day contact for all client requests within a book of business (primarily Mid-Market accounts OR Emerging accounts) with direction from the Account Executive.
Prepares (or delegates where applicable) all relevant renewal materials (Premium & loss summary, exposures, coverage comparison, premium & rate, etc.).
Partners with AE on client interactions, negotiations, technical analysis, and program design.
Supports AE with new client onboarding.
Builds ability to anticipate problems through client or underwriter communications or industry changes.
Using the client workbook, and under the direction of the Account Executive, creates the marketing submission and manages ongoing negotiates with carriers.
Receives quotes, reviews for accuracy and desired coverages, terms, pricing from submission, generates and populates the proposal, and sends to Account Executive for completion/review.
Receives policies, sends instructions to the applicable COE, and keeps COE abreast of any changes that occur during negotiations with ability to process the policy if needed.
Performs premium allocations, surplus lines template preparation, Certificate of Insurance request template preparation & master approval, on-demand certificates, basic contract reviews, policy endorsements, resolving coverage and premium discrepancy issues, and audits on expired and/or non-renewed policies.