Commercial Account Manager Middle Market

Alera Group•Grand Rapids, MI

7h•Hybrid

About The Position

At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We are seeking an Account Manager to support middle‑market commercial insurance clients by managing renewals, proposals, client relationships, and ongoing service delivery. This role partners closely with Producers and serves as a key member of the client service team. Founded in 2017, Alera Group has grown to become the 14th largest broker of U.S. business. We serve clients across Employee Benefits, Property & Casualty Insurance, and Financial Services. With offices nationwide, we combine national strength with local service through a deeply collaborative approach. This role focuses on client servicing, underwriting coordination, claims support, and identifying growth opportunities while delivering exceptional customer experience.

Requirements

3+ years of commercial insurance experience
Active Property & Casualty insurance license
Strong understanding of underwriting and commercial insurance coverage
Ability to analyze and clearly communicate insurance coverage details
Strong verbal and written communication skills
Proficiency in Microsoft Office applications

Nice To Haves

Insurance designations
Experience working with agency management systems
Detail orientation
Accountability and follow‑through
Collaborative mindset
Client‑first thinking

Responsibilities

Manage renewal and proposal processes for new and existing middle‑market commercial clients
Work closely with Producers to gather renewal information and prepare client presentations
Perform insurance policy, coverage, and exposure reviews to support client risk management needs
Strengthen client relationships through proactive communication and engagement
Develop and maintain strong relationships with underwriters and carrier partners
Negotiate coverage terms on behalf of clients with carriers and service providers
Assist clients with claim reporting and provide ongoing claim follow‑up support as needed
Handle day‑to‑day service requests, including certificates and time‑sensitive administrative tasks
Maintain accurate documentation and client records within internal management systems
Identify and support cross‑selling opportunities across lines of coverage
Assist in training and mentoring colleagues to support team effectiveness
Pursue ongoing personal and professional development to stay current on industry trends
Promote a positive, collaborative work environment aligned with Alera Group values