Commercial Account Executive

Blackrock Logistics Inc•Fontana, CA

1h•$80,000 - $120,000•Onsite

About The Position

We're looking for a driven Commercial Account Manager to grow and manage a book of shipper relationships for Blackrock Logistics freight brokerage. You'll be the primary point of contact for assigned accounts — understanding their shipping needs, securing competitive capacity, resolving issues in real time, and identifying opportunities to expand volume and lane coverage. This is a high-visibility role that blends relationship management, negotiation, and operational problem-solving in a fast-paced logistics environment.

Requirements

5+ years of experience in freight brokerage, third-party logistics (3PL), or transportation account management
Working knowledge of truckload, LTL, and/or intermodal freight operations
Strong negotiation and relationship-building skills with a track record of retaining and growing accounts
Comfort working in a fast-paced, deadline-driven environment with shifting priorities
Experience with a TMS (e.g., McLeod, Revenova, Aljex) and CRM platforms
Excellent verbal and written communication skills
Strong analytical skills — comfortable reading rate data, margin reports, and performance metrics
Bachelor's degree in supply chain, logistics, business, or related field preferred (or equivalent industry experience)

Nice To Haves

Existing book of shipper relationships or industry contacts
Experience with spot and contract freight pricing
Familiarity with EDI/API-based load tendering
Prior experience in a brokerage sales

Responsibilities

Own and grow a portfolio of shipper accounts, serving as the primary point of contact for day-to-day service and strategic planning
Build pricing strategies and rate proposals in coordination with carrier sales and pricing teams
Negotiate rates and contracts with shippers to protect margin while remaining competitive
Partner with the carrier/capacity team to ensure reliable coverage on customer lanes, especially during volume spikes or capacity crunches
Monitor shipment performance (on-time pickup/delivery, tracking, documentation) and proactively resolve service issues
Identify upsell and cross-sell opportunities within existing accounts (new lanes, modes, services)
Prepare and present quarterly business reviews (QBRs) with account performance data, market insights, and growth plans
Track account activity, opportunities, and communication in the CRM/TMS
Stay current on freight market trends, capacity conditions, and fuel/rate fluctuations to advise customers effectively
Collaborate cross-functionally with operations, pricing, carrier sales, and billing to ensure smooth execution