CDOC - Technician IV (Command Post Dispatcher) - Denver

State of Colorado • Denver, CO

18h • Onsite

About The Position

This Colorado Department of Corrections (CDOC) work unit monitors parolees on a 24 hour per day, seven day per week, 356 days per year basis to provide public safety and opportunities of successful re-entry of inmates returning to community placement in the Division of Adult Parole. The unit ensures compliance with Federal and State statutes, CDOC Regulations, Parole Board conditions and agreement, Code of Penal Discipline, community corrections standards, Interstate Compact Rules and Regulations and other established rules/standards for the supervision of parolees. This position monitors electronic monitoring violations in conjunction with the electronic monitoring center and equipment vendors and coordinates the Division of Adult Parole field response. The Command Post is open 7 days/week, 24 hours a day, including holidays. Positions are subject to working various shifts including nights, weekends and holidays.

Requirements

• Four (4) years of technical, high-level clerical, correctional/law enforcement, or dispatch center experience
• Two (2) years of experience in applying rules, laws and guidelines
• Two (2) years of experience in coordinating multiple processes/ multitasking
• Two (2) years of experience in tracking statistics and compiling reports
• Two (2) years of experience in high level customer service working with diverse populations
• Accurate data entry skills
• Strong analytical skill and ability to readily recognize system processes, identify areas for improvement, and implement solutions
• Strong organizational skills
• Strong computer skills
• Exceptional interpersonal skills
• Superb written and oral communications skills
• Ability to interpret complex rules, regulations, policies, procedures and guidelines
• Advanced proficiency in Microsoft Office (Word, Excel, Access and PowerPoint)
• Ability to maintain confidentiality
• Ability to effectively handle varying degrees of stress
• Ability to work any shift 24/7 and to sit or stand for up to 12 hours
• Self-control, a strong sense of ability to work in stressful, potentially violent situations
• Ability to remain alert, emotionally stable, and mentally resilient under pressure and observant throughout their shift
• Tolerance to stress, confinement, and high-stakes interaction
• Ability to read and comprehend the English language
• Ability to effectively communicate fluently in English both verbally and in writing
• Ability to create accessible documents and technical content that follows plain language guidelines with accessibility in mind
• Must be 21 years of age
• Possess a valid driver’s license
• Possess a high school diploma or GED
• Have NO felony convictions
• Applicants must have valid U.S. work authorization at the time of application
• Successfully pass all modules of the six-week Colorado Department of Corrections Basic Training, to include English reading comprehension, relevant competency assessments and written/practical exams in Defensive Tactics
• Possess the physical ability to successfully complete Defensive Tactics
• Must be able to see and hear in order to observe, address and respond to potential breaches in safety and security
• Successfully completion of a background investigation is required

Nice To Haves

• Experience handling a high call volume
• Experience handling confidential information
• Experience as an operator in a dispatch center to include radio and telephone
• Experience as an operator in an electronic monitoring center
• Experience with NCIC/CCIS systems
• Experience with the Federal and state statutes, DOC Regulations, Parole Board conditions and agreement, Code of Penal Discipline, Community Corrections Standards, Interstate Compact Rules and Regulations

Responsibilities

• Monitor incoming alert data from the monitoring center vendor's web application and apply established guidelines to coordinate the response to the particular type of alert
• Notify Adult Parole Division staff and coordinates, monitors, and documents the staff response to alerts
• Communicate directly with the monitoring center and equipment vendor to clarify information and documents the results
• Receive notifications regarding law enforcement contacts with parolees and determines the issuance of Holds and Releases, and/or escalation of calls
• Contact other agencies when clarification of information is necessary
• Receive requests for information from the monitoring center and equipment vendor's web applications, NCIC/CCIS databases, Department of Correction's databases, and other web applications
• Research requests, collects, documents, and disseminates information to Adult Parole Division staff
• Make notifications to law enforcement agencies at the request of Adult Parole Division staff
• Conduct database queries to assist Adult Parole Division staff
• Performs other duties as assigned or required

Benefits

• PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401K and 457 plans
• Medical and dental health plans
• Short and long term disability coverage
• Paid life insurance
• 11 paid holidays per year plus vacation and sick leave
• Wellness program
• Tuition reimbursement
• Training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED