Command Center Security Officer - RISE Security Services

Redstone Federal Credit Union•Huntsville, AL

4d•Onsite

About The Position

Under the guidance of the General Manager of RISE Security Service, this role utilizes all available resources to provide support and prompt response to requests, tasks, and objectives. The Command Center Security Officer serves as a resource to RISE clients while demonstrating excellent communication skills and efficient service. This position involves continuous monitoring of client locations through alarm and video management systems, responding to alarms, and reporting suspicious activities. The officer must maintain vigilance, complete reports accurately, and adhere to strict communication and appearance standards.

Requirements

High School diploma or equivalent
Obtain and maintain Alabama State Regulatory Board Unarmed Security Officer license
Effectively apply internal and external customer service practices and processes to meet quality service standards.
Learn and apply information, on a wide range of security service, as well as compliance requirements, in order to assess security concerns and help develop security solutions.
Resolve problems utilizing knowledge and experience.
Communicate in a professional manner and deliver information clearly and effectively.
Actively listen to questions, opinions and ideas of others.
Use tact and diplomacy in sensitive and confidential situations.
Use correct English including spelling, grammar and punctuation.
Operate computers and use business software and other standard office equipment.
Understand and follow written and oral instructions.
Set priorities and manage one’s own time effectively.

Responsibilities

Remains alert and observant for all unauthorized activities on and around client locations.
Perform continuous monitoring of all client locations through use of alarm and video management systems.
Respond to alarms and alerts quickly and appropriately based on Standard Operating Procedures.
Report all suspicious or potential criminal activity that is observed on client property to the appropriate local law enforcement, client, or security team as needed.
Complete activity and incident reports as necessary.
Records alarm activity including all false, actual, and test alarms to a reviewable log for audit review.
Remains in Security Operations Center at all times unless relived by another officer or by maintaining contact with the phone system by using a wireless phone headset.
Maintain professional language, subjects, and behavior while communicating to all persons.
Keep uniform, personal grooming, and general appearance consistent with RISE uniform standards.
Maintain client confidentiality for their operations and personnel.
Assist local staff with opening and closing procedures (if necessary).
Other duties as assigned