Unarmed Security Officer Command Center

Marksman Security•Durham, NC

6d•Onsite

About The Position

Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! The Security Command Center Supervisor (SCC Supervisor) oversees the continuous operation, integrity, and performance of all life safety and security systems across a 50‑acre mixed‑use development. This leader ensures robust control room operations, leads a team of 6 command center specialists, and provides dispatch directions to 40+ security personnel across the property. The SCC Supervisor serves as the operational nexus between technology, people, and emergency response functions — requiring technical expertise, leadership capability, and exceptional judgment.

Requirements

Deep understanding of enterprise access control platforms (Avigilon or equivalent).
Proficient with VMS platforms (Verkada, Genetec Security Center, Avigilon, etc.).
Skilled at configuring cameras, monitoring analytics triggers, pulling evidence, and supporting investigations.
Working knowledge of panel operations (Notifier, EST, Siemens, Simplex, or equivalent).
Able to interpret alarm conditions, communicate with Fire Command, and guide emergency response sequences.
Familiar with elevator recall, overrides, fire service modes, and integration with access control.
Experience in mixed‑use, corporate, campus, aviation, stadium, or municipal environments.
High integrity and a strong sense of responsibility.
Bias toward action while maintaining disciplined procedures.
Comfort with both structure and rapid change.
Curiosity and continuous learning.
Diplomacy — able to communicate firmly without creating friction.
Ownership mentality — treats the site as if it were their own.

Nice To Haves

2+ years experience in security operations, dispatch centers, or life safety technology environments.
Understands system integration with elevators, fire panels, intrusion systems, and visitor management.
Understands video retention compliance requirements.
Can coordinate testing, drills, and impairment procedures.
Able to coordinate with facilities/OT teams for malfunctions or entrapments.
ASIS (APP, PSP, CPP) certifications
Fire Life Safety Director certifications
CPR/First Aid/AED Instructor certifications
System-specific access control or VMS certifications

Responsibilities

Oversees the continuous operation, integrity, and performance of all life safety and security systems across a 50‑acre mixed‑use development.
Ensures robust control room operations.
Leads a team of 6 command center specialists.
Provides dispatch directions to 40+ security personnel across the property.
Administers credentials, troubleshoots controllers, interprets logs, and maintains door schedules and alarms for access control systems.
Coordinates with facilities/OT teams for elevator malfunctions or entrapments.
Maintains accountability for radios, keys, equipment, PPE, and special‑event materials.
Uses software systems to track, audit, and document asset lifecycle.
Demonstrates mastery in multi-channel dispatching (radio, phone, digital platforms).
Applies ICS principles, prioritizes threats, and allocates resources effectively.
Coordinates with police, fire, EMS, and property management partners.
Reviews CCTV, access logs, and officer statements for incident investigation and analysis.
Prepares comprehensive, defensible reports.
Briefs leadership succinctly and professionally.
Communicates clearly, calmly, and concisely, especially under pressure.
Writes polished shifts summaries, incident reports, and after‑action reviews.
Briefs executives, law enforcement, and cross-functional partners.
Quickly identifies anomalies or potential threats.
Prioritizes critical notifications and escalates appropriately.
Maintains accurate logs, system entries, schedules, and documentation.
Keeps the command center clean, controlled, and audit‑ready at all times.
Makes sound decisions during alarms, emergencies, system faults, or high‑stress events.
Demonstrates resilience and reliability in chaotic environments.