Comfort Advisor

HomeServe USA • Hammonton, NJ

6d • $115,000 - $165,000 • Onsite

About The Position

The Comfort Advisor is a critical role reporting directly to the General Manager. This role supports HomeServe’s goal to dramatically increase installation revenue growth (Heating, Cooling and Water Heaters) within the Energy Services business. This position will collaborate with the Marketing, Business Development, Service Delivery, and other organizations to develop and execute sales strategies that will result in increased market share for traditional heating and cooling installation volumes. The Comfort Advisor role comes with a combination of base salary and uncapped commissions. On average, a HomeServe Comfort Advisor can expect to earn between $115,000 - $165,000 + a year based on performance. This is a critical outside sales role that supports HomeServe’s goal to dramatically increase installation revenue growth (Heating, Cooling and Water Heaters) within the HVAC business. The core of this position is to work with homeowners and property owners to solve for their home heating and cooling needs.

Requirements

• High School Diploma
• Competency in MS Windows, MS Word, and MS Outlook
• Ability to travel up to 100% of the time within market
• Strong analytical, verbal, and written communication and interpersonal skills
• Must possess strong communication, negotiation, and sales skills; can close the deal
• Strong work ethic and willingness to take ownership
• Ability to work independently
• Excellent interpersonal and presentation skills
• Ability to meet or exceed customer satisfaction goals
• Establish and maintain strong customer relationships
• Ad-hoc responsibilities as assigned

Responsibilities

• Lead efforts to sell Installation and future products to residential customers, homeowner organizations, professional organizations, small commercial or other targeted clients within assigned territory.
• Identify and conducts follow-up on leads generated through professional organizations, trade shows, community events, technicians, advertising, and other lead generating techniques.
• Conduct post sale follow-up by contacting customer(s) to ensure service expectations are being met and to generate referrals.
• Makes sales presentation and proposal to prospects, identifying positive features and advantages of our products and services over those of the competition.
• Help develop appropriate sales process and collateral for closing leads generated by demand marketing, call center and field engineers.
• Conduct market analysis to determine HomeServe USA competitive position regarding products, pricing, and service levels for areas of responsibility.
• Uncover and leverage customer and competitor insights to enhance product offering and enhance customer value.
• Responsible for the success and, ultimately, the profitability of both product sales and installation.
• Attend all training sessions required by the company.
• Assure system documentation of all your jobs.
• Establish and coordinate subcontractor installation activities while maintaining a professional business relationship.
• Utilize manufacturers and vendors to support complex installations.
• Utilize ESS sales proposal software for standard jobs. For non-standard jobs, consult the supervisor or area manager for proper pricing.
• Ensure that all required paperwork for financing is completed and submitted as required.
• Submit all necessary paperwork in a timely manner to ensure that your equipment is ready for scheduled installation date.
• Coordinate your new installation, including site visits and customer education.
• Visit or place follow-up call after every installation to confirm customer satisfaction and obtain new referrals.

Benefits

• Base Salary plus uncapped commission.
• Company-provided vehicle and gas card.
• Affordable and comprehensive benefit package with Medical, Dental, Vision, Disability, Life, and more.
• Incredible 401k with company match.
• Paid Time Away and Holidays.
• Company-provided cell phone and tablet.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED