Comfort Advisor

Sierra Air Conditioning & Plumbing•Las Vegas, NV

2d•$20 - $25•Onsite

About The Position

At Sierra Air Conditioning, Heating & Plumbing, we've built a reputation as one of Southern Nevada's most trusted residential HVAC and home comfort companies. We are seeking a Comfort Advisor passionate about helping homeowners, building lasting relationships, and providing customized HVAC comfort solutions. This critical role involves educating homeowners, recommending solutions, and delivering an outstanding customer experience from consultation to close. If you are driven, customer-focused, and motivated by unlimited earning potential, this is an opportunity to join a high-performing team.

Requirements

21 years of age or older (insurance requirements)
Valid driver's license
Background check and pre-employment drug screen (including marijuana)
Previous sales experience, preferably in HVAC or home services
Strong communication, presentation, and relationship-building skills
Customer-focused with a consultative sales approach
Strong organizational and time management skills
Comfortable using technology, tablets, and CRM software
Ability to manage multiple appointments while maintaining exceptional customer service

Nice To Haves

2+ years of Comfort Advisor experience
3+ years of HVAC industry experience
Experience using ServiceTitan
Knowledge of residential HVAC systems
Knowledge of indoor air quality products
Experience presenting financing options
Proven track record of meeting or exceeding sales goals

Responsibilities

Conduct professional in-home comfort consultations
Evaluate customer needs and recommend customized HVAC solutions
Build trust through education, honesty, and professionalism
Deliver an exceptional customer experience from consultation through installation
Create long-term relationships that generate referrals and repeat business
Recommend HVAC systems, indoor air quality products, and comfort solutions
Educate customers on equipment options, warranties, maintenance plans, and financing
Present financing options and explain available programs
Follow up with customers to ensure satisfaction and answer questions
Generate referrals through exceptional service
Achieve individual sales goals while maintaining company standards
Accurately prepare proposals, estimates, and sales documentation
Maintain organized customer records using ServiceTitan
Manage daily appointments efficiently
Continuously improve through coaching, training, and performance feedback
Represent Sierra Air Conditioning & Plumbing professionally at all times
Maintain product knowledge on HVAC systems, IAQ products, accessories, and financing programs
Follow all company sales processes and procedures
Maintain accurate documentation and customer communication
Uphold company values through honesty, integrity, and professionalism
Work closely with Service Technicians, Install Managers, Dispatch, Customer Service, and Operations
Maintain strong communication with leadership and support teams
Assist in achieving departmental and company goals
Promote a positive, collaborative team culture