Body Shop Collision Manager - Subaru South
About The Position
Jim Pattison Subaru South is looking for an experienced and results-driven Collision Shop Manager to join our dynamic team! This is an exceptional opportunity to lead a high-performing body shop while delivering top-tier customer service and operational excellence. This role reports the Fixed Operations Manager of the dealership. About Us A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands. Customer satisfaction is our priority and it’s accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm Day in the life... As the Collision Shop Manager, you will lead day-to-day operations while fostering a customer-first culture that consistently exceeds expectations. You will be responsible for welcoming clients in a friendly, professional manner and ensuring every interaction builds long-lasting relationships and encourages customer loyalty. Collaborating closely with insurance adjusters and internal teams, you will maintain strong working relationships to streamline repair processes and drive customer satisfaction. Your leadership will motivate and support collision center personnel. You will oversee scheduling and work plans, monitor the quality of completed repairs, and ensure warranty procedures and safety protocols are followed at all times. Budget management, including the preparation and execution of the annual operating budget, will be a core component of your responsibilities. You will also be expected to implement creative marketing strategies to increase sales and drive business growth. Using your knowledge of MPI’s report card and direct estimating process, you will conduct thorough examinations of damaged vehicles, assessing the extent of structural, mechanical, and cosmetic damage. You will evaluate repair versus replacement options—whether for bumpers, fenders, or full bodywork—and prepare cost estimates for both labour and parts. Additionally, you will provide estimates for retail paint jobs, customizations, or specialty vehicle modifications. Ensuring timely follow-up on customer accounts and promoting a safe and efficient workplace will round out your role as a trusted and impactful leader within our organization.
Requirements
- Previous management experience in a Body Shop environment.
- A high degree of accuracy, strong business judgment, and meticulous attention to detail.
- Proven ability to identify and resolve issues efficiently and effectively.
- Knowledge of confidentiality standards, information governance, and data protection regulations.
- Excellent organizational skills and realistic time management abilities.
- Clear, concise, and professional written and verbal communication skills.
- A valid provincial driver’s license in good standing and a clean driver’s abstract.
- A positive, proactive attitude and a commitment to continuous improvement.
- Submission of a satisfactory Driver’s Abstract, Criminal Record and Credit Check.
Nice To Haves
- Familiarity with body shop management systems is considered an asset.
Responsibilities
- Lead day-to-day operations of the collision shop.
- Foster a customer-first culture.
- Welcome clients in a friendly, professional manner.
- Build long-lasting relationships and encourage customer loyalty.
- Collaborate with insurance adjusters and internal teams.
- Maintain strong working relationships to streamline repair processes.
- Motivate and support collision center personnel.
- Oversee scheduling and work plans.
- Monitor the quality of completed repairs.
- Ensure warranty procedures and safety protocols are followed.
- Manage the annual operating budget.
- Implement creative marketing strategies to increase sales and drive business growth.
- Conduct thorough examinations of damaged vehicles.
- Assess structural, mechanical, and cosmetic damage.
- Evaluate repair versus replacement options.
- Prepare cost estimates for labor and parts.
- Provide estimates for retail paint jobs, customizations, or specialty vehicle modifications.
- Ensure timely follow-up on customer accounts.
- Promote a safe and efficient workplace.
Benefits
- Competitive wages that exceed industry standards.
- Unlimited avenues for growth and advancement within our expansive organization, boasting 28 locations and 16 renowned brands.
- Exclusive discount offers for employees.
- Recognition and rewards program to acknowledge your contributions.
- Comprehensive benefits package designed to promote employee health and wellness.
- Work alongside passionate, collaborative colleagues in a supportive environment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
