Body Shop Administrative Assistant - Collision & Glass

The Jim Pattison Auto Group•Winnipeg, MB

1d•Onsite

About The Position

Jim Pattison Collision & Glass has a new opportunity for a reliable, organized, and customer-focused Body Shop Administrative Assistant to join our team. This role is the first point of contact for customers and plays an important part in creating a positive experience throughout the repair process. The successful candidate will provide front office support, manage customer communications, coordinate appointments, and assist with daily administrative tasks in a busy collision repair environment. Schedule: This is a full-time, permanent position offering 40 hours per week. The regular schedule is Monday to Friday, 8:00 a.m. to 5:00 p.m., with a one-hour unpaid lunch break. This role reports to the Collision Manager. About Us A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands. Customer satisfaction is our priority and it’s accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm

Requirements

AR and AP experience required.
High level of proficiency in Microsoft Office Applications (Word, Excel, Outlook).
Excellent customer service skills with positive and courteous telephone etiquette.
Excellent verbal and written communication skills.
Ability to interact professionally with both co-workers and our guests.
Ability to work independently while supporting a team environment.
This role requires successful candidates to submit a satisfactory Criminal Record Check.

Nice To Haves

Previous experience in an administrative, receptionist, customer service, or automotive-related role is an asset
Ability to work well in a team and on own initiative.
Ability to multi-task and keep organized in a timely manner.
Strong communication and interpersonal skills.
Excellent organization and attention to detail.
Dealership experience is considered an asset.

Responsibilities

Verifying and processing all invoices and obtaining the appropriate authorizations for payment.
Reconciling the statements of account and the ledger and ensuring that payments take place within dealership time frames.
Participating in the monthly closing of accounts.
Preparing deposits and completing a deposit spreadsheet, on a daily basis.
Reconciling the statements of account and seeing to any necessary collection.
Welcome customers and provide a friendly, professional first impression.
Answer and manage incoming phone calls, emails, and customer inquiries.
Schedule and coordinate customer appointments, vehicle drop-offs, and pick-ups.
Assist customers with general questions and provide updates as required.
Maintain accurate customer information and repair-related documentation.
Support estimators, managers, and technicians with administrative tasks.
Prepare and organize paperwork, files, and internal documents.
Assist with insurance-related documentation and customer communications.
Monitor incoming and outgoing correspondence.
Maintain an organized and efficient front office environment.
Handle confidential customer and company information with professionalism.