Collision Repair Specialist II

Wheels, Inc. • Chicago, IL

3d • Remote

About The Position

The Collision Repair Specialist II ensures highly technical collision repairs on client vehicles are completed promptly, cost-effectively, and efficiently in accordance with client and Wheels, Inc. policies. The role applies I-CAR and ASE repair standards and client requirements, reviewing and authorizing repairs and recommendations, approving high-dollar estimates, negotiating repair costs, and resolving complex automotive repair issues. The specialist also supports colleagues and other departments, coaches and trains repair staff, communicates with clients and repair shops, and ensures files are handled within client parameters. This position has no managerial responsibilities.

This is a fully remote, full-time position scheduled Monday through Friday. Minimal travel may be required. The listed base salary range is $51,000–$71,400, and the position is eligible to participate in an annual incentive plan based on company and individual performance. Final compensation may vary based on factors including experience, education, certifications, skills, expertise, and geographic location.

Requirements

• A minimum of five years of automobile adjusting or appraising experience.
• I-CAR Platinum Certification, maintained annually.
• PC familiarity, including Windows, ADP estimating systems, and other Wheels-supported systems.
• Working knowledge of MAP and Collision procedures and systems.
• Basic understanding of specific client parameters.
• Thorough knowledge of automotive body repair.
• Thorough understanding of collision repair within fleet management.
• Understanding of Driver Services and Network Management MAP and Collision functions.
• General knowledge of Wheels departments.
• Creative and efficient problem-solving skills.
• Proficiency in Windows and Microsoft Office.
• Strong negotiation skills.
• Superior customer service abilities.
• Superior conflict-resolution skills.
• Ability to anticipate open repair items, prevent potential high-dollar supplements when possible, and make timely determinations about potential structural or financial total-loss declarations.

Responsibilities

• Review and authorize collision repairs and repair recommendations on behalf of Wheels clients.
• Review and approve high-dollar repair estimates using I-CAR repair resources and crash guide resources such as Mitchell and CCC.
• Follow Mitchell, CCC, or current parts and labor reference guides for parts pricing, labor times, and rates.
• Negotiate repair costs to published fleet prices or pre-negotiated Wheels Network rates and times.
• Issue purchase orders and verify their accuracy.
• Approve repairs based on mileage, months in service, prior repair history, and safety needs within client parameters.
• Handle complex technical issues involving engine, axle, and transmission repairs; restraint systems; frame and subframe repairs; drivability; and electrical diagnostics.
• Expedite higher-dollar repairs through timely follow-up.
• Maintain thorough knowledge of collision procedures, systems, client needs, and automotive repair.
• Assist Repair Level 1 staff with difficult files.
• Assist with daily file assignments and the client fleet approval inbox.
• Discuss repair irregularities with clients and repair shops.
• Instruct and assist Driver Service Associates, MAP Repair, and Subrogation Specialists with estimate- or repair-related questions.
• Coach and train Repair Specialists, and administer and close files in accordance with client parameters.
• Answer other Repair Specialists’ questions about collision repair problems and procedures in a positive and constructive manner.
• Ensure follow-up is completed for down vehicles within 24 hours.
• Provide coverage as needed during the absences of peers, including Team Leads, Supervisors, and Managers.
• Assist and instruct drivers and other departments with rental, tow, and other client requests as needed.
• Meet quality and transactional key performance indicators, such as coaching and desk-audit evaluations, average severity, and OON fees.
• Provide shop-performance details to Network Management to support Network Vendor growth.
• Perform other duties as assigned.

Benefits

• Robust benefits package, described as market-leading and competitive, for employees and their families; specific benefits are not listed in the posting.
• Eligibility to participate in an annual incentive plan based on company and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed