Collision Repair Specialist II

Wheels • Chicago, IL

15h • Remote

About The Position

The Collision Repair Specialist II ensures highly technical collision repair procedures on client vehicles are handled promptly, cost-effectively, and efficiently under client and Wheels, Inc. policies. The specialist administers automotive repair requirements according to I-CAR and ASE repair standards and applies client repair needs within Collision Management Department policies and procedures. This position has no managerial responsibilities. It is fully remote, full-time, Monday through Friday, and may require minimal travel.

Requirements

• At least five years of automobile adjusting or appraising experience.
• I-CAR Platinum Certified, maintained annually.
• PC familiarity, including Windows, ADP estimating systems, and other Wheels-supported systems.
• Working knowledge of MAP and Collision procedures and systems.
• Basic understanding of specific client parameters.
• Thorough knowledge of automotive body repair.
• Thorough understanding of collision repair within fleet management.
• Understanding of Driver Services and Network Management MAP and Collision functions.
• General knowledge of Wheels departments.
• Creative and efficient problem-solving skills.
• Proficiency in Windows and Microsoft Office.
• Strong negotiation skills.
• Superior customer service and conflict-resolution abilities.
• Ability to anticipate open repair items, prevent potential high-dollar supplements when possible, and make timely determinations about potential structural or financial total-loss declarations.
• Ability to speak, hear, see, use hands and fingers for a computer keyboard and phone, sit or stand for extended periods, and reach above the head to pull paper attachments.

Responsibilities

• Review and authorize collision repairs and repair recommendations on behalf of Wheels clients.
• Review and approve high-dollar repair estimates using I-CAR repair resources and crash guide resources such as Mitchell and CCC.
• Use Mitchell, CCC, or current parts and labor reference guides for parts pricing, labor times, and rates.
• Negotiate repair costs to published fleet prices or pre-negotiated Wheels Network rates and times.
• Issue purchase orders and verify their accuracy.
• Approve appropriate repairs based on mileage, months in service, prior repair history, and safety needs within client parameters.
• Handle complex technical issues involving engine, axle, and transmission repairs; restraint systems; frame and subframe repair; drivability; and electrical diagnostics.
• Expedite higher-dollar repairs through timely follow-up.
• Apply thorough knowledge of collision procedures, systems, individual client needs, and automotive repair.
• Assist Repair Level 1 with difficult files and help with daily file assignments and the client fleet approval inbox.
• Discuss repair irregularities with clients and repair shops.
• Instruct and assist Driver Service Associates, MAP Repair, and Subrogation Specialists with estimate- or repair-related questions.
• Coach and train Repair Specialists; administer and close files according to client parameters.
• Answer other repair specialists’ questions constructively regarding collision repair problems and procedures.
• Ensure follow-up on down vehicles within 24 hours.
• Provide coverage during peer absences, including those of Team Leads, Supervisors, and Managers.
• Assist and instruct drivers and other departments with rental, towing, and other client requests as needed.
• Meet quality and transactional key performance indicators, including coaching and desk audit evaluations, average severity, and out-of-network fees.
• Provide shop performance details to Network Management to support network vendor growth.
• Perform other duties as assigned.

Benefits

• Robust benefits package described as market-leading and competitive, with offerings intended to support employees and their families; specific benefits are available through the company benefits overview.
• Eligible to participate in an annual incentive plan based on company and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed