Collision Parts Coordinator

Boyd Group Services•Rochester Hills, MI

6d•$17 - $20

About The Position

The Parts Coordinator provides an exceptional customer experience by proactively managing the ordering, receiving, storing, dispatching, and returning of parts for each repair order. The role verifies the accuracy and quality of parts in a timely manner according to production schedules and vehicle needs, and supports the shop’s repair process through accurate parts tracking, vendor coordination, and invoice management. The position requires strong customer service, organization, attention to detail, and the ability to manage competing priorities in a fast-paced environment. Physical duties include frequently bending, crouching, reaching, and handling tools, as well as lifting materials weighing more than 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Requirements

High school diploma or equivalent.
1–3+ years of experience working with automotive parts; auto body parts experience is a bonus.
Customer-service orientation and strong organizational ability to manage pressure, conflicting demands, and task priorities.
Initiative in problem-solving situations.
I-CAR Registered, working toward Gold Class certification.
Effective verbal and written communication skills.
Strong attention to detail and a high degree of accuracy.
Ability to manage a fast-paced environment, multitask, and work under pressure.
Working knowledge of vehicle repair practices.
Working knowledge of Summit and Repair Centre management information systems.
Working knowledge of Mitchell and Audatex.
Experience or familiarity with Car-part, Progi, APU, and LKQ B2B parts-sourcing tools.
Solid problem-solving abilities.
Above-average computer proficiency and organizational skills.
Ability to keep up and succeed in a fast-paced working environment and work well with others to achieve common goals.
Frequently bend, crouch, reach, and handle tools.
Lift more than 50 pounds of materials.

Nice To Haves

Auto body parts experience.

Responsibilities

Ensure consistent execution of the WOW (Wow Operating Way) plan.
Communicate customer requests and needs to appropriate team members.
Work with vendors to order and receive parts specified on repair orders, confirming their quality, correctness, and quantity and identifying parts needed to complete shop repairs.
Distribute parts to the shop in a timely manner according to the production schedule.
Enter parts invoices into the recommended Management Information System (MIS).
Label and track parts by repair order number and store them with the vehicle and/or scheduled repairs.
Communicate Parts Price Changes (PPI) to required team members.
Order and receive supplemental parts in the MIS and monitor parts, materials, and sublet vendor performance.
Reconcile the parts vendor invoice history report daily, such as the 043 Report.
Post and file or scan invoices and credit memos in a timely manner.
Verify vendor invoices reflect the negotiated discount to maintain proper profit margins.
Perform other duties as assigned.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.