Collision Estimator

Kocourek Toyota•Appleton, WI

About The Position

Kocourek is seeking an experienced Body Shop Estimator to guide customers through the collision repair process and provide accurate estimates, clear communication, and a positive customer experience. The estimator inspects damaged vehicles, determines necessary repairs, prepares detailed estimates, and coordinates with customers, insurance companies, adjusters, technicians, parts personnel, and other departments. They document damage, research repair procedures, review estimates with technicians, supplement estimates when additional damage is found, monitor repair progress, and maintain accurate records. The role also helps ensure repairs meet safety and quality standards and provides customer service from the initial estimate through vehicle delivery. Kocourek describes itself as a team-oriented employer that invests in its people, supports professional development and training, recognizes great work, and offers career growth opportunities. The company states that it is an Equal Opportunity Employer and is committed to an inclusive and diverse workplace.

Requirements

Previous automotive collision or body shop experience is preferred.
Experience writing collision repair estimates is preferred.
Strong understanding of vehicle construction and collision repair processes.
Excellent communication and customer service skills.
Strong attention to detail and organizational skills.
Ability to work effectively with technicians, customers, insurance companies, and management.
Ability to manage multiple repair orders and priorities in a fast-paced environment.
Comfort using computers and estimating software.
Professional attitude and commitment to doing the job right.

Responsibilities

Inspect damaged vehicles and determine the extent of repairs needed.
Prepare accurate and detailed collision repair estimates.
Explain recommended repairs, timelines, and the repair process to customers.
Communicate with insurance companies, adjusters, technicians, parts personnel, and other departments.
Document vehicle damage with photographs and detailed notes.
Research repair procedures and ensure estimates follow manufacturer and industry guidelines.
Review estimates with technicians to ensure all necessary repairs are identified.
Supplement estimates when additional damage is discovered during repairs.
Monitor repair progress and communicate updates to customers and insurance partners.
Maintain accurate records and documentation throughout the repair process.
Help ensure repairs are completed safely, correctly, and according to quality standards.
Provide customer service from the initial estimate through vehicle delivery.
Maintain a professional, organized, and positive work environment.