Collision Estimator

Boyd Group Services•Southern Pines, NC

13d•$50,000 - $100,000

About The Position

The Collision Estimator is accountable for delivering an exceptional customer experience while creating vehicle damage estimates and coordinating customers’ repair needs. The role assesses vehicle damage, documents required repairs and parts replacements, and communicates updates to customers and insurance companies throughout the repair process. The Estimator works with other team members to support the repair facility’s KPIs and ensure repairs follow applicable insurance requirements and operating procedures.

Requirements

Experience with the CCC1 Estimating System.
Knowledge of vehicle repairs and OE guidelines.
High school diploma or equivalent.
Awareness of where to look for answers.
Basic computer skills.
At least 1 year of experience with DRP compliance.
Willingness to complete I-CAR training.
Valid driver’s license.

Responsibilities

Document every customer interaction, updating records efficiently and accurately with relevant details.
Provide customers with accurate, timely information and guide them through the repair process.
Comply with insurance-client requirements, processes, and metrics.
Follow WOW Operating Way procedures for customer drop-offs, repair planning, communication, and vehicle delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers in person and by phone with positive energy.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Maintain store KPIs by maximizing role performance.
Uphold the company’s values of Honesty, Integrity, and Respect.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees working at least 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective on Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.
Potential bonus opportunities tied to individual or business initiatives.