Collision Center Customer Service Representative

Desoto Collision Center • Memphis, TN

7d • Onsite

About The Position

Desoto Collision Center is looking to add motivated and dedicated members to our Team. The Collision Center Customer Service Representative is responsible for providing superior customer service to DCC customers throughout the repair process. The position helps to manage the center's volume. CSRs are also expected to manage customer payments and maintain accounts receivable collection balances in line with DCC's standards.

Requirements

• Valid Driver's License
• Prior experience in Management of a collision repair shop
• Thorough knowledge of the collision repair industry
• Effective leadership and communication skills
• Commitment for continued learning (I-Car)
• Ability to multi-task in a structured environment

Responsibilities

• Answering phones
• Scheduling repairs
• Typing correspondence
• Preparing reports
• Data entry
• Billing and filing
• Providing general administrative support to the Manager and Estimator positions
• Gathering customer information and providing basic information about DCC's services
• Accepting feedback and coaching on continuously improving sales skills, and giving feedback to other team members
• Greeting and assisting customers by phone or in person
• Scheduling vehicles for estimates or drop offs
• Checking in vehicles
• Assisting in delivering or picking up customers
• Monitoring work volume scheduled for center
• Maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes
• Obtaining appropriate information from morning admin meetings and following up on all assigned action items to properly update customers
• Assisting in resolving problems if customer cannot pick up vehicle when completed
• Assisting in carrying out DCC's process on customer communication throughout the repair process (every other day at a minimum)
• Ensuring that all customers understand the CSI “10â€� survey process
• Maintaining his/her workspace in an organized manner
• Monitoring the reception area/rest rooms to ensure they remain neat and clean
• Adhering to DCC dress code and wearing appropriate safety equipment
• Performing other duties as assigned by Manager to ensure efficient and effective business operations

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed