College Intern, Office of Information Technology
About The Position
This is a paid internship opportunity designed to provide hands-on experience supporting the Customer Service Team and assisting with Help Desk service requests. The Customer Service Team is responsible for providing technical support to end users, including desktop and laptop computers, software installations, network printers, audio-visual equipment, meeting support, and mobile devices. As a Customer Service Intern, you will gain practical experience in an office environment while assisting with a variety of technology support activities. This position may also involve physical tasks such as moving computer equipment, tracing cables, crawling under desks, and occasionally climbing ladders to assist with audio-visual equipment setup and support. The typical dress code is business casual. Business attire may occasionally be required when participating in public meetings or special events. This internship offers an excellent opportunity for individuals interested in gaining real-world experience in information technology, customer support, and technical troubleshooting within a professional environment.
Requirements
- Currently enrolled in an Information Technology degree-seeking program
- Either attending classes or participating in a work experience program sanctioned by the individual school
- At least a junior level studying in a related field
- Maintain a 2.5 GPA or higher
Responsibilities
- Answering and responding to Help Desk calls and inquiries
- Troubleshooting software and hardware issues
- Testing and evaluating new equipment
- Creating and updating standard operating procedure (SOP) documentation
- Recording and tracking work activities in various systems
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What This Job Offers
Job Type
Part-time
Career Level
Intern
