College Intern - Clerk's Office

Oakland County•Pontiac, MI

1d•Onsite

About The Position

Oakland County is seeking a College Intern for the Clerk's Office, specifically within the e-Services Center. This on-site position offers hands-on experience in the legal field and court services, supporting public access to justice. The e-Services Center, located in the Oakland County Courthouse, provides public access to computers for e-filing court documents, searching court records, obtaining copies, and accessing legal resources like Michigan Legal Help. The center operates Monday through Friday, 8:30 a.m. to 4:30 p.m., excluding county holidays.

Requirements

Current enrollment in an accredited college or university with status as a freshman or sophomore status (equates to steps 1 or 2 of salary range).
Current enrollment in an accredited college or university with status as a junior/senior status (equates to steps 3 or 4 of salary range).
Current enrollment in an accredited college or university in a graduate degree program (equates to steps 5 or 6 of salary range).
Reasonable ability to present ideas effectively, either orally or in writing.
Reasonable ability to utilize personal computer programs and other data processing capabilities.
Reasonable ability to utilize current word processing, spreadsheet, database, e-mail, and Internet software.
Knowledge of program analysis, evaluation, research methods and statistics
Ability to plan and complete assignments within deadlines.
Ability to make routine decisions in accordance with policies and procedures.
Ability to recognize and correct departures from operating practices and procedures.
Ability to initiate improvements in operations.
Ability to perform standardized and statistical computations.
Ability to communicate with employees and public, ability to understand and respond to questions, follow directions.
Skilled in comparing characteristics of document, and to perform arithmetic accurately.
Assignments at Children’s Village require the ability to accurately view surroundings and distinguish details at close range.
Some assignments include the ability to differentiate color as reports are color coded.

Nice To Haves

Provide reliable personal transportation to travel off of the County campus or to specific sites in the performance of job duties.

Responsibilities

Provide hands-on support to walk-in customers using the e-Services Center
Assist individuals with e-filing court documents and navigating court systems
Help customers search court records and obtain copies of documents
Guide users through legal resources, including the Michigan Legal Help website
Support customers in identifying and completing appropriate legal forms
Conduct basic legal information interviews to understand customer needs
Gather and organize data for departmental projects and reports
Assist in preparing written reports and completing basic computations
Shadow and learn from experienced staff to build knowledge of court operations
Communicate with County departments and external agencies as needed
Utilize Countywide and department-specific software to complete assignments
Analyzes, generates, and maintains records and other reference material necessary for departmental use.
Composes, types, and prints reports, general letters, spreadsheets, e-mail, and memoranda from rough drafts or general instructions, involving the assembly of data from computer and paper file or record sources.
Answers and makes phone calls, responds to program related questions, and sends written material as appropriate.
Responsible for project assignments, research, and analysis.
Prepares reports analyzing specific aspects of department structures, functions and/or operational procedures.
Assists in interviewing and communicating with children, parents, schools, police, and other agencies as needed, to determine background information and client/parent needs for counseling.
Conducts interviews with County personnel and outside agencies to relay and gather information for departmental use.
Applies research techniques and analytical methods to the study of administrative systems, organizational structures, policies, and procedures.
Prepares project reports, progress summaries, statistical analysis, and related data.
Conducts initial and ongoing interviews with referred clients to gather and subsequently analyze information and social history to resolve identified issues.
Conducts special studies in conjunction with a project, analyzes data and makes recommendations based upon studies.
Utilizes current Countywide and/or department specific software to complete assignments.
Provides information and assistance to the general public and other governmental agencies.