College Aide- Help Desk Technician

City of New York • New York, NY

13d • $19 - $24 • Hybrid

About The Position

The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish. DYCD is seeking a College Aide- Help Desk Technician to perform the below task/responsibilities.

Requirements

• Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school.
• Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study.
• Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study.
• Maximum tenure for all Assignment Levels in the title of College Aide is 6 years.
• No student shall be employed more than half-time in any week in which classes in which the student is enrolled are in session.
• Students may be employed full-time during their vacation periods.

Responsibilities

• Monitor and Manage Service Now Help Desk tickets and E-mails in a timely manner.
• Provide Helpdesk/desktop support for hardware and software computer systems and peripherals.
• Support and set up audio/visual equipment, computers, and Laptops in several conference rooms, training rooms and Auditorium.
• Assist with IMAC's (Installs, Moves, Adds, & Changes) with the computer systems and peripherals for all DYCD staff at the 2 Lafayette St. ,123 William St. and 59 Maiden Lane locations.
• Monitor, Update, and complete Service Now Service Desk Tickets submitted by the DYCD staff.
• Provide Remote Desktop and Laptop support for DYCD staff participating in the Hybrid Work from Home Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree