College Aide- Help Desk Technician

City of New York • New York City, NY

11d • Hybrid

About The Position

The New York City Department of Youth and Community Development (DYCD) invests in community-based organizations and programs to alleviate the effects of poverty and to create opportunities for New Yorkers and communities to flourish. DYCD is seeking an IT Help Desk College Aide to perform the following:
- Monitor and Manage Service Now Help Desk tickets and E-mails in a timely manner.
- Provide Helpdesk/desktop support for hardware and software computer systems and peripherals.
- Support and set up audio/visual equipment, computers, and Laptops in several conference rooms, training rooms and Auditorium.
- Assist with IMAC's (Installs, Moves, Adds, & Changes) with the computer systems and peripherals for all DYCD staff at the 2 Lafayette St. and 123 William St. locations.
- Monitor, Update, and complete Service Now Service Desk Tickets submitted by the DYCD staff.
- Provide Remote Desktop and Laptop support for DYCD staff participating in the Hybrid Work from Home Program.

Requirements

• Matriculation at an accredited college or graduate school.
• Employment is conditioned upon continuance as a student in a college or graduate school.
• Specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study (for Assignment Level II and III).

Responsibilities

• Monitor and Manage Service Now Help Desk tickets and E-mails in a timely manner.
• Provide Helpdesk/desktop support for hardware and software computer systems and peripherals.
• Support and set up audio/visual equipment, computers, and Laptops in several conference rooms, training rooms and Auditorium.
• Assist with IMAC's (Installs, Moves, Adds, & Changes) with the computer systems and peripherals for all DYCD staff at the 2 Lafayette St. and 123 William St. locations.
• Monitor, Update, and complete Service Now Service Desk Tickets submitted by the DYCD staff.
• Provide Remote Desktop and Laptop support for DYCD staff participating in the Hybrid Work from Home Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed