Collector - WFH

SWC GROUP•Carrollton, TX

3d•Remote

About The Position

The Collector persuades delinquent customers to establish repayment terms using a computer system and collection software, while maintaining professionalism, tact, and compliance with applicable collection laws. The role is responsible for meeting production goals and standards while maintaining service quality, following client operating standards and state and federal collection requirements, accurately documenting account activity and results, and handling PCI data confidentially and securely. This is a remote, full-time position with a Monday–Friday schedule totaling 40 hours per week. Shifts are eight hours, scheduled within availability from 7 a.m. to 7 p.m., with one late night each week and one Saturday per month. Three weeks of paid training are scheduled Monday through Friday, 8 a.m. to 5 p.m. Schedules are assigned according to client and company needs. Qualified applicants outside the Dallas–Fort Worth area are accepted; applicants must be in the state of Georgia or the listed Carrollton, Texas location is otherwise specified in the posting. The position pays a starting base rate of $15 per hour, with an additional $1 per hour bilingual shift differential after completing a Spanish test. Monthly bonuses are based on collection and performance, and additional daily, weekly, and monthly incentives or prizes may be offered. Equipment is not provided; employees must supply the specified computer, wired internet connection, headset, webcam, and a suitable home-office workspace. Employees working from home are required to remain visible on webcam at all times through CollabAI.

Requirements

At least 3 years of debt-collection experience.
High school diploma or GED.
Be at least 18 years old.
Be authorized to work in the United States.
Meet client campaign requirements for a clean background check and a negative drug test result.
Effective communication, negotiation, and problem-solving skills.
Ability to multitask in a production-driven environment.
Basic computer knowledge and typing skills, including comfort navigating multiple computer screens and systems.
Provide a personal PC or laptop running Windows 10 or newer; the computer must be from 2019 or newer, have at least 8 GB of memory, and include one USB Type A 2.0 port. Chromebooks, Macs, tablets, and cell phones are not accepted.
Provide a wired high-speed internet connection (no Wi-Fi) with at least 15 Mbps download and 3 Mbps upload speeds and network latency no greater than 250 ms.
Provide a Logitech H390 headset and an internal or external webcam.
Have a home-office setup with an ethernet cord, a quiet workspace free of background noise and distractions, and a private area suitable for webcam use.
Remain visible on webcam at all times through CollabAI while working from home.

Responsibilities

Persuade delinquent customers to establish repayment terms using a computer system and collection software, while acting professionally and tactfully and complying with applicable collection laws.
Meet production goals and servicing standards for delinquent accounts without sacrificing quality of service.
Follow client operating standards and applicable state and federal legal requirements and regulations regarding collections.
Accurately and thoroughly document efforts and results on each account.
Handle PCI data confidentially and securely.

Benefits

Paid holidays and Comprehensive Paid Leave (CPL).
Medical, dental, and vision insurance.
Life insurance.
Short-term and long-term disability plans.
HSA pre-tax savings account.
401(k) plan with matching contribution.
Employee referral bonus.
Paid training program.
Monthly performance and collection-based bonuses.
Daily, weekly, and monthly incentives or prizes, including gift cards and giveaways.
Additional $1 per hour bilingual shift differential after completion of a Spanish test.