Collector - WFH

Swc Group•Carrollton, TX

2d•Remote

About The Position

The Collector works from home and contacts delinquent customers to establish repayment terms, using computer systems and collection software. The role requires professionalism, tact, compliance with applicable collection laws, and accurate account documentation. Collectors are expected to meet production standards while maintaining service quality, follow client operating standards and state and federal regulations, and handle PCI data securely and confidentially. This position accepts qualified applicants outside the Dallas–Fort Worth area and the state of Georgia. Work is scheduled Monday through Friday for 40 hours per week, in 8-hour shifts scheduled between 7 a.m. and 7 p.m. Training is paid and lasts three weeks, Monday through Friday from 8 a.m. to 5 p.m. The schedule includes one late night per week (10 a.m. to 7 p.m.) and one Saturday per month (8 a.m. to 2 p.m.). Schedules are assigned based on client and company needs. Starting base compensation is $15 per hour. Employees who complete a Spanish test may receive a $1-per-hour bilingual shift differential. Monthly bonuses are based on collections and performance, and daily, weekly, and monthly incentives or prizes may include gift cards and giveaways. This is a work-from-home role with strict equipment and workspace requirements. Employees must have a wired high-speed internet connection, a qualifying Windows computer, a Logitech H390 headset, a webcam, and a quiet, private home-office workspace with an ethernet connection. Employees must remain visible on webcam through CollabAI at all times.

Requirements

At least 3 years of experience in debt collections.
High school diploma or GED.
At least 18 years of age.
Authorized to work in the United States.
Clean background check and negative drug test result, as required by the client.
Effective communication, negotiation, and problem-solving skills.
Ability to multitask in a production-driven environment.
Basic computer knowledge and typing skills.
Comfort navigating multiple computer screens and systems.
Personal PC or laptop running Windows 10 or newer; Chromebooks, Macs, tablets, and cell phones are not accepted.
Computer must be from 2019 or newer and have at least 8 GB memory and one USB Type A 2.0 port.
Wired high-speed internet connection (no Wi-Fi), with at least 15 Mbps download, 3 Mbps upload, and maximum network latency of 250 ms.
Logitech H390 headset and internal or external webcam.
Home-office setup with an ethernet cord, quiet workspace free of background noise and distractions, and a private area suitable for webcam use.
Must remain visible on webcam at all times through CollabAI.

Nice To Haves

Spanish bilingual ability; a $1-per-hour shift differential is available after completing a Spanish test.

Responsibilities

Persuade delinquent customers to establish repayment terms using computer systems and collection software.
Meet production goals and servicing standards without sacrificing quality of service.
Follow client operating standards and applicable state and federal collection laws and regulations.
Accurately and thoroughly document account efforts and results.
Handle PCI data confidentially and securely.

Benefits

Paid holidays and Comprehensive Paid Leave (CPL).
Medical, dental, and vision insurance.
Life insurance.
Short-term and long-term disability plans.
Pre-tax HSA savings account.
401(k) plan with matching contribution.
Employee referral bonus.
Paid training program.
Monthly performance and collections bonuses.
Daily, weekly, and monthly incentives and prizes, such as gift cards and giveaways.