Collector

People First Federal Credit Union•Allentown, PA

4d•Onsite

About The Position

At People First, we’re proud to serve the Lehigh Valley as a member-focused, community-driven credit union. We offer more than just a job — we offer a supportive workplace culture, excellent benefits, and the opportunity to make a meaningful impact in the community where you live and work. Join a team that values people, purpose, and collaboration. The Collector is responsible for performing collection activities associated with various delinquent accounts. Reviews delinquent and negative share accounts to determine probable reasons for account status, and contacts members to resolve the delinquencies and deficiencies. Utilizes various techniques, as circumstances indicate, to promptly collect on those accounts.

Requirements

A high school graduate or equivalent is required.
Excellent communication, telephone, and public relations skills.
Strong customer de-escalation skills.
Ability to work well independently, with limited supervision.
Ability to work well in a fast-paced environment.
Ability to operate related computer applications and other business equipment, including a calculator, copy machine, printer, credit bureau terminal, telephone, and fax.

Nice To Haves

Sales or retail customer service strongly preferred.
One to three years of experience in asset recovery or similar areas preferred.

Responsibilities

Responsible for the effective and professional performance of collections functions.
Follows up on delinquent and negative accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem.
Discusses possible financial arrangements, informs members of potential legal actions, and suggests financial counseling to arrive at suitable payment arrangements.
Makes early contact with members to collect and keep them informed of account status.
Continues to collect until the account is recommended for repossession, charge-off, or bankruptcy.
Utilizes effective human relations skills and various forms of persuasion to present a positive Credit Union image in an already negative situation.
Calms irate members and answers questions and complaints relevant to Department functions.
Determines reasons for delinquencies and works toward permanent solutions.
Minimizes losses by early actions.
Responsible for the efficient documentation of collections activities by keeping up-to-date activity reports on delinquent accounts and documenting all collection activities taken.
Responsible for ensuring that professional business relations are established and maintained with members and external contacts.
Responsible for establishing and maintaining effective communication and coordination with Credit Union personnel.