Collector

Barksdale Federal Credit Union•Bossier City, LA

8d•Onsite

About The Position

As a Collector, your day is focused on recovering outstanding balances on written-off loans while treating every member with professionalism, respect, and empathy. You’ll research accounts, communicate with debtors, and use problem-solving skills to develop appropriate repayment solutions, including payment in full, settlements, or monthly payment arrangements. You’ll maintain accurate documentation, prepare correspondence and reports, and follow up on collection activity. When necessary, you’ll evaluate accounts for further recovery efforts, including possible litigation, while ensuring all actions remain consistent with credit union policies and regulatory requirements.

Requirements

Previous collection experience preferred
High school diploma or equivalent
Knowledge of collection procedures and related laws and regulations
Basic understanding of the U.S. Bankruptcy Code
Understanding of Small Claims Court system
Excellent communication and interpersonal skills
Ability to work well in stressful situations

Responsibilities

Research accounts
Communicate with debtors
Develop appropriate repayment solutions (payment in full, settlements, or monthly payment arrangements)
Maintain accurate documentation
Prepare correspondence and reports
Follow up on collection activity
Evaluate accounts for further recovery efforts, including possible litigation

Benefits

Medical, Dental & Vision Insurance
24/7 Teledoc Health Access
Mental Health Support (EAP)
Paid Life & Long-Term Disability Insurance
Wellness Programs
Generous Paid Time Off (156 hours annually)
8 paid holidays
Volunteer Time & Opportunities
401(k) with Company Match
Financial Wellness Tools (free financial advising, free Barksdale Federal Credit Union membership, education around money management)
Education Assistance Program (reimbursed up to 90% of tuition costs)
Career Development (in person and online training, certifications, leadership programs)
Employee Recognition & Milestones (service anniversary program)