Collector

OneMain Financial • London, KY

10d • Onsite

About The Position

Assist customers with all financial servicing needs through both inbound and outbound contact. Listening to their specific situations, help determine how customers can best utilize company products and services. Work both cooperatively and independently in a goal-oriented environment to meet personal and team targets, balancing demands of multiple tasks and activities throughout the day. Negotiate with customers to resolve account matters, following all applicable laws, policies, and procedures including compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations. Maintain and note all appropriate information and documentation on customer and account status. Collaborate both in person and virtually, using available technology to connect with other internal teams.

Requirements

• High School Diploma or GED
• Proficiency in utilizing multiple tools/systems simultaneously
• Skilled at achieving and exceeding goals

Nice To Haves

• Experience working in customer service, collections or call center environments
• Bilingual: Spanish

Responsibilities

• Assist customers with all financial servicing needs through both inbound and outbound contact.
• Listen to customer situations and help determine how they can best utilize company products and services.
• Work cooperatively and independently in a goal-oriented environment to meet personal and team targets.
• Balance demands of multiple tasks and activities throughout the day.
• Negotiate with customers to resolve account matters, following all applicable laws, policies, and procedures including compliance with FDCPA and state regulations.
• Maintain and note all appropriate information and documentation on customer and account status.
• Collaborate both in person and virtually, using available technology to connect with other internal teams.

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED