Collector

Heritage Federal Credit Union • Evansville, IN

12h

About The Position

Heritage Federal Credit Union is seeking a Collector to join their team. This role is responsible for performing collection activities on past-due member accounts, primarily for loans such as auto/vehicle, mortgage and home equity, credit cards, and other consumer products. The Collector will focus on early delinquencies and total asset loss scenarios, maintain communication with internal departments and external third parties, and support other collection projects. The position requires assisting the department in assessing time-sensitive matters and maintaining strong communication and relationships.

Requirements

• High school graduate or equivalent
• One year of collection or financial industry experience preferred.
• Familiar with default and enforcement clauses.
• Basic understanding of the U.S. Bankruptcy Code.
• Understanding of applicable repossession laws.
• Understanding of real estate collection.
• Basic level proficiency with Microsoft Word, Excel, and Outlook.
• Excellent organizational skills, as well as strong written and verbal communication skills.
• Ability to work accurately and thoroughly.
• Ability to work with a team and independently.

Responsibilities

• Call, text, and email borrowers on past-due loans to obtain payment and/or make payment arrangements.
• Discuss and potentially offer financial arrangements to members on their delinquent account(s).
• Examine potential financial arrangement options for members who have delinquent accounts to alleviate past due status.
• Maintain a current and detailed understanding of past-due consumer loan and mortgage loan products.
• Perform various skip-tracing methods on members without viable contact information.
• Stay up to date on all collection policies and best practices.
• Adhere to all collection laws and regulations to maintain proper policies and practices.
• Other duties as assigned.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED