Collector

University of Michigan Credit Union • Ann Arbor, MI

5d • Onsite

About The Position

Are you looking for an exciting new opportunity? Here at UMCU we are passionate about our team members’ growth, success and contribution to our amazing company culture. Consider joining the University of Michigan Credit Union (UMCU) a pillar of the local community for 70 years. UMCU is currently searching for a bright, professional and friendly Collector to assist in all aspects of collection activities, including delinquent and charged-off loans and shares, NSF checks, and courtesy pay accounts that are not in compliance with program limitations. The Collector is also responsible for related legal action, settlement and debt workout situations, and possible restriction of services related to delinquent accounts.

Requirements

• Associate's degree, or a minimum of 3 years financial institution or collection agency experience is required
• Sensitivity to confidential matters and ability to exercise discretion
• Proficient in Microsoft Office – Word, Excel, PowerPoint and Outlook
• Strong verbal and written communications skills
• Must be a team player and possess a high energy “can do” attitude

Nice To Haves

• 1 year of collection experience is desirable

Responsibilities

• Contacts members by telephone, letter, e-mail or in person to determine the reasons for the delinquent account and to assist the member in developing a plan to bring the account current
• Ensures that co-signers and co-makers are promptly and continuously notified on the status of a delinquent account and provides notification as needed.
• Initiates appropriate account restrictions to encourage the member to contact the Credit Union to make a payment or payment arrangements
• Evaluates delinquent loan accounts and determines possible actions to assist member in repaying their obligations as agreed. This may include financial counseling, evaluating credit reports, and Maintains high level of professionalism in regard to confidentiality and service in collection efforts
• Monitor Fraud Software
• Determines appropriate action to take for skip traces, legal filings (Small Claims and General Civil), repossessions, collection agencies, collateral protection insurance, titles related to secured collateral and bankruptcy processing following UMCU guidelines.
• Initiates and follows-through on any action taken on the assigned accounts.
• Serves as UMCU representative in court hearings as assigned.
• Prepares any accounts to be recommended for charge-off
• Continues collection efforts on previously charged-off loans
• Assists in providing training to other department team members
• Demonstrates responsibility for security of member information
• Contributes to the improvement of credit union processes and procedures
• Provides reports of collection activities
• Maintains knowledge of laws and regulations affecting financial institutions policies and procedures
• Volunteers in various activities sponsored by UMCU within the University of Michigan and Ann Arbor communities
• Maintains knowledge of and follows all credit union policies and procedures regarding BSA, OFAC, U.S. Patriot Act, Anti-Money Laundering, S.A.F.E Act, CFPB regulations and Customer Identification Program BSA/etc.
• Other duties as assigned

Benefits

• Comprehensive benefits including low cost/high coverage medical, dental, vision, leave of absence and more!
• Very generous paid time off
• Very flexible work environment to help you find just the right work-life balance.
• Tuition reimbursement
• Student loan debt repayment program
• Fidelity 401k program with employer match
• Parental leave
• Pet insurance
• Home office credits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree