Collector

Trak Group•West Chester, OH

13h•Onsite

About The Position

We are seeking an Accounts Receivable Specialist to manage collections and customer account resolution with a primary focus on high-volume accounts in the 30–90 day aging category. This role is ideal for someone who excels at building relationships, communicating with small business owners, and finding collaborative solutions to collect outstanding balances while maintaining positive customer relationships. The successful candidate will be proactive, customer-focused, and experienced in accounts receivable, dispute resolution, and cash application.

Requirements

Previous experience in Accounts Receivable, collections, or customer account management.
Strong relationship-building and customer service skills with the ability to handle sensitive collection conversations professionally.
Experience with cash application, collections, and aging account management.
Experience resolving customer disputes, including working through vendor portals.
Excellent verbal and written communication skills.
Strong organizational skills with the ability to manage a high-volume workload.
Detail-oriented with strong analytical and problem-solving abilities.
Proficiency with Microsoft Office, particularly Excel, and ERP/accounting systems.
Ability to work independently while collaborating effectively with internal teams.

Nice To Haves

Relationship-driven professional who can balance firm collections with exceptional customer service.
Comfortable working with small and family-owned businesses to develop practical payment solutions.
Persistent, empathetic, and skilled at influencing positive outcomes through communication and trust.
Organized self-starter who thrives in a fast-paced, high-volume environment.
Results-oriented individual committed to improving cash flow while maintaining strong customer relationships.

Responsibilities

Monitor and apply daily accounts receivable cash receipts accurately and timely.
Manage collection efforts for outstanding customer balances, with an emphasis on high-volume accounts and invoices under established thresholds.
Build strong relationships with customers to facilitate payment while maintaining a professional and customer-focused approach.
Contact customers regarding overdue balances and negotiate payment solutions that support positive long-term relationships.
Work with outside collection agencies when internal collection efforts have been exhausted.
Investigate and resolve discrepancies between customer payments, deposits, and account records.
Resolve accounts receivable disputes through customer communication and vendor portal management.
Monitor and manage aged accounts receivable to improve collection performance and reduce outstanding balances.
Support customer contract administration by reviewing documentation and responding to contract-related information requests.
Assist with month-end close activities and accounts receivable reporting.
Review aged balances for potential bad debt write-offs and refund analysis.
Maintain accurate customer records and documentation while ensuring compliance with company policies.