Collector

SC State Credit Union•Columbia, SC

13d•Onsite

About The Position

Join SC State Credit Union as a Collector and experience the thrill of making a positive impact on our members' financial journeys! This role is perfect for detail-oriented individuals who thrive in a fast-paced environment while practicing exceptional customer service skills. You'll be at the forefront of helping our members manage their accounts and overcome financial challenges, all while contributing to our mission of excellence and smart solutions. Cultivating relationships and demonstrating customer-centricity will be key to your success in this role. Dive into a rewarding career where your contributions are recognized, and experience a culture that prioritizes professional growth and high performance! Day to day as a Collector As a new Collector at SC State Credit Union, your day-to-day responsibilities will include engaging with members to discuss account statuses and payment options, ensuring a customer-centric experience. You'll handle inbound and outbound calls, focusing on building rapport and understanding each member's unique situation. Daily tasks will involve analyzing account histories to identify trends, creating personalized payment plans, and documenting interactions with precision to ensure compliance with regulations. You'll work closely with team members to share best practices, participate in training sessions, and develop your skills in resolving disputes amicably. Additionally, you will monitor account developments and report any significant concerns to the management team, contributing to a high-performance environment focused on excellence and member satisfaction. Collectors are required to work until 7:00 PM one night per week

Requirements

Strong communication abilities.
Active listening skills.
Effective problem-solving skills.
Attention to detail.
High degree of professionalism.
Emotional intelligence.
Adaptability.

Nice To Haves

Prior collections experience is preferred.

Responsibilities

Engaging with members to discuss account statuses and payment options, ensuring a customer-centric experience.
Handling inbound and outbound calls, focusing on building rapport and understanding each member's unique situation.
Analyzing account histories to identify trends.
Creating personalized payment plans.
Documenting interactions with precision to ensure compliance with regulations.
Working closely with team members to share best practices.
Participating in training sessions.
Developing skills in resolving disputes amicably.
Monitoring account developments and reporting any significant concerns to the management team.