Collector

Maricopa County•Phoenix, AZ

8d•Hybrid

About The Position

Collectors perform collection activities in obtaining delinquent payments involving court ordered fines, restitution and fees from diverse populations that include clients that are currently on probation. Standard Judicial Branch business hours are Monday through Friday from 8:00 am to 5:00 pm. The position is on-site and in-person but may be eligible for a hybrid teleworking schedule following six months of employment within the role (dependent on the needs of the Judicial Branch). For an overview of the Adult Probation department, click HERE! About The Adult Probation Department: The Adult Probation Department of the Judicial Branch of Arizona in Maricopa County is dedicated to providing a safe, fair and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidence-based practices that improve the safety of our community and ensure the public’s trust and confidence in the Judicial Branch. Join our nationally recognized Adult Probation Department and become part of an award-winning agency of professionals committed to enhancing community safety through service, accountability, and influencing change.

Requirements

High school diploma or GED
Three (3) years of collections or related experience OR Combined education and experience qualifications: Education may be substituted for the experience requirement on a year for year basis.
Moderate computer skills with ability to become rapidly acclimated to changes in technology.

Nice To Haves

Experience in Collections for a government entity
Knowledge of: Sources for checking financial conditions
Knowledge of: Pertinent statutes and governmental regulations
Skill in: Methods and techniques used in effecting collections
Skill in: Investigative procedures for collecting delinquent accounts
Skill in: Time management
Skill in: Microsoft Office programs, such as Outlook, Excel, Word, and PowerPoint
Ability to: Analyze accounts and evaluate collectability
Ability to: Communicate effectively, both oral and written
Ability to: Prioritize a variety of tasks and other specialized clerical support duties with frequent interruptions
Ability to: Write formulas and create graphs and pivot table in Excel

Responsibilities

Resolves disputes with clients regarding court-ordered and administrative-ordered monetary assessments.
Evaluates collectability on delinquent accounts.
Coordinates and monitors legal recovery activities.
Prepares and maintains records and reports on collection activities and monies collected.
Prepares and submits documentation on payoff statements.
Performs skip-tracing and social security searches.
Reviews and prepares accounts for submission to tax intercept program, updates data base.
Conducts financial interviews, may review financial statements, and negotiate temporary equitable installment plans.
Reconciles obligation balances with the Clerk of Court RFR system.
Responsible for outbound and inbound collection calls.
Works closely with both internal and external customers including the Clerk of the Court, Probation Officers, Administrative Office of the Courts, and various outside stakeholders.
Collects monies due from justice involved individuals for payments, fines, restitution, etc.
Monitors collections database.
Completes court documents such as Criminal Restitution Orders and requests for start dates on Financial Orders.