Collector - in Office

Swc Group•Carrollton, TX

1d•Onsite

About The Position

Come join our team and help collect outstanding debts for our clients Spectrum, Comcast, T-Mobile, and NTTA. If you have face to face customer experience or call center experience, you are encouraged to apply. This is an entry level position where we provide the necessary training and additional coaching to be successful in this position.

Requirements

High School Diploma/GED required
Must be 18 years of age or older
Authorized to work in the United States
Client requirements for this campaign require a clean background check and a negative drug test result
Effective communication, negotiation, and problem-solving skills
Ability to multitask in a production driven environment
Basic computer knowledge and typing skills required
Must be comfortable navigating between multiple computer screens and systems

Nice To Haves

Face to face customer experience
Call center experience
Bilingual (Spanish)

Responsibilities

Persuades delinquent customers to establish repayment terms using computer system and various collection software while using professionalism, tact and adhering to all applicable collection laws.
Achieves production goals and standards for servicing delinquent accounts without sacrificing quality of service.
Follows Client Operating Standards, State and Federal Legal Requirements and Regulation regarding Collections.
Accurately and thoroughly notates each account with efforts performed and results attained.
Handles PCI Data confidentially and securely.