Collector

CADEX•Melville, NY

1d•$19 - $19•Remote

About The Position

Get rewarded as you grow! Our compensation structure is designed to set you up for success from day one. All new agents start at $19.23/hour with a full 40‑hour workweek, plus a supportive 60‑day ramp period where you can learn the ropes without individual revenue goals. Once you’re up and running, you’ll step into a team or own your own desk of accounts with commission plan that pays monthly bonuses based on performance, either a flat dollar (ranging from $350 to $700 monthly) or 4% commission. As you rise through the ranks and take on higher‑balance portfolios, your earning potential climbs with you, with uncapped 4% commission on all fees collected. Your success is truly in your hands—with real opportunities to grow your career, your skills, and your paycheck. B2B (business to business) accounts only: professional clients and accounts payable departments, not individuals and never medical, credit card, or personal accounts What else we offer: Monday through Friday day shift – no nights or weekends A global company with cross training and transfer opportunities Medical and dental, 80% single and 60% family covered by Cadex 401(k) with a 4% match (100% of your first 3% and 50% of your next 2%) Company paid life insurance and long term disability insurance Generous PTO/sick leave along with other paid emergency leave options 6 weeks of partial salary for parental leave Stable and professional office and work environment Company provided Equipment Remote environment Who thrives here? Reliability, showing up on time and consistent attendance Goal-driven professionals motivated by performance-based bonuses Individuals eager to learn new skills and build a career path in a supportive environment Comfort on the phone with the ability to ask for payment and negotiate Professionals with excellent communication and problem-solving skills OBJECTIVE The role of the Collector is to collect on past due accounts on behalf of Cadex’s clients in a manner that ensures maximum revenue generation through successful collections, excellent service, and the highest quality standards. This position uses various collection techniques, including making demands for payment, problem solving, dispute resolution, settlement negotiations, and other methods via telephone, email, and postal letters to debtors.

Requirements

Strong computer skills in various systems, especially Microsoft Office
Time management and organization skills
Proficient communication and comprehension skills, including professional written and telephone communication
Ability to communicate via telephone or verbal discussion, including conversations that require making demands for payment and/or negotiating favorably for the company and our clients
Adept at professionally responding to confrontational or evasive conversations if required during the handling of a collection account, including the ability to de-escalate emotion, and face confrontation
Basic mathematical skills
Basic telephone and calculator skills
High School Diploma or General Education (GED)
1 -3 years’ experience in collections, B2B collections or accounts receivable role
Collectors may be required to be licensed in various states. Cadex will apply and obtain all licenses required for each employee.
This position requires fluency in the English language. Fluency in other languages may be required based on location, client, department, or project.

Responsibilities

Meet or exceed collection and revenue goals as established to ensure maximum client satisfaction
Work accounts assigned efficiently by meeting productivity and activity goals as assigned
Provide excellent service and communication to customers and/or clients, engage with customers and/or clients in a positive and collaborative way, to include but not limited to, providing accurate information, holding good call flow, using professional tones, greetings, and closings, while controlling the call efficiently
Accurately update the proprietary collection system by using the proper codes, accurately reflecting the customer and/or client interaction, updating contacts, and any other tasks as required
Ensure high quality standards by following all client-specific account handling instructions and treatment plans as outlined by customers and/or clients, procedures, skip tracing, quality assurance, or manager; anticipate the customer’s and/or client’s concerns by demonstrative active listening and proactively thinking, adapting to changes as needed
Continuously seeking to improve business knowledge, quality assurance scores, and other metrics (e.g. volume of calls, activities, accounts worked per day) seek to deliver more than is expected
Engage in client contact- limited to questions/answers/discussions related to specific files/claims via phone or email
Maintain confidentiality of both internal and external party information
Business cultures differ in the various locations that our clients and their customers do business; actively seek to improve knowledge of these business practices and then apply that knowledge towards improving collection rates and recommendations to clients
Responsible for small, medium, or large size claims depending on business needs, specific dollar limit to be set on a client-by-client basis, and subject to change; apply the same quality standards to all claims
Maintain organized electronic file storage of documents and emails
Interface with Client-Facing departments to help identify and meet client needs
Support new hires and other co-workers by assisting with training or other questions
Respond to written correspondence from customers, and clients in clear, concise, and professional language by keeping language accurate, legible, complete, and by using a positive tone
Identify outdated or cumbersome processes and procedures that can be changed to improve company performance; collaborate to make process improvements
Exercise sound independent judgment in the handling of all aspects of the collection process of claims assigned to station; analyze and make recommendations to clients for settlements and payment plans
Continuously seek opportunities for process improvement and propose ideas
Foster effective communication and collaboration between countries and cultures within all regions
Assist in Operational project work as required
Act as backup to other members of the Operational Departments
Maintain a high level of professionalism and confidentiality with all information entrusted with
This position will perform other duties as requested.