Collector Inbound

Hilton Grand Vacations•Orlando, FL

12d•Onsite

About The Position

Perform all collection activity in accordance with company and Federal regulations. Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management. Maintain required levels of phone activity, contact percentages and other key performance indicators provided by financial management. Legally, ethically and confidentially handle any correspondence and/or payments received. Maintain systematic and organized support documentation related to the handling of any owner account. Request skip tracing as necessary. Assist all members of collections staff with daily processes and procedures when required. Carry out any reasonable request by management. Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now. Completes all required Company training/compliance courses as assigned. Adheres to Company standards and maintains compliance with all policies and procedures. Performs other related duties as assigned.

Requirements

Effective Communication skills
Ability to handle pressure and remain calm with customers
Knowledge retention and recall providing accurate information to customers
Problem solving
Team player
High School/GED
Fluent in English and Spanish
Excellent communications skills
Must meet federal and state licensure requirements.
Flexible Schedule Mon-Sat from 8am to 7pm

Nice To Haves

More than 6 months collections experience or related area (Customer Services or Sales)
Timeshare Industry, Financial Services or Banking experience

Responsibilities

Perform all collection activity in accordance with company and Federal regulations.
Facilitate the maintenance of acceptable delinquency percentages.
Maintain required levels of phone activity, contact percentages and other key performance indicators.
Handle correspondence and/or payments received legally, ethically and confidentially.
Maintain systematic and organized support documentation related to owner accounts.
Request skip tracing as necessary.
Assist collections staff with daily processes and procedures.
Carry out any reasonable request by management.
Embody the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
Complete all required Company training/compliance courses as assigned.
Adhere to Company standards and maintain compliance with all policies and procedures.
Perform other related duties as assigned.