Personal & Residential Lending - Collector II

NBH Bank • Kansas City, MO

19h • Onsite

About The Position

At our Bank, we believe common sense is more than just banking. We believe in finding financial solutions that cater specifically to our client’s needs. We are looking for talented associates who understand the complexities of life and will offer simple solutions that best fit the needs of our clients. If this is what you believe in, then you’re definitely right for us. And, we might be the right bank for you. As a Collector II, you will handle the outbound collection calls on Consumer and 1-4 RE Portfolio/Serviced Loans from 15 to 120+ days past due. You will be responsible for a variety of tasks including evaluating the client’s current financial situation and then negotiating a satisfactory repayment resolution. As the Collector II you will monitor Charged-Off Loans and assign them to The Banks third party Collection Agencies, and oversee the Repossession and Liquidation Process of motorized vehicles and boats. Additionally, are expected to field inbound calls in order to provide quality client service to our internal and external client base and research and answer non-delinquency questions for our clients and business partners. You will build a great rapport with clients and fellow associates, and treat others with respect and consideration regardless of their status or position. All associates are expected to maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.

Requirements

• High school diploma or GED.
• Minimum of 2+ years in direct collection, client contact and service.

Nice To Haves

• Previous banking and financial work experience
• Minimum of 3-4 years of relevant job experience
• Strong understanding of mortgage loans and all other consumer loans
• Proficient in Microsoft Word and have some understanding of Microsoft Excel
• Strong written and verbal skills
• Ability to be a self-starter and be detail oriented
• Ability to work in a team environment

Responsibilities

• Handle outbound collection calls on Consumer and 1-4 RE Portfolio/Serviced Loans from 15 to 120+ days past due.
• Evaluate the client’s current financial situation and negotiate a satisfactory repayment resolution.
• Monitor Charged-Off Loans and assign them to third-party Collection Agencies.
• Oversee the Repossession and Liquidation Process of motorized vehicles and boats.
• Field inbound calls to provide quality client service to internal and external client base.
• Research and answer non-delinquency questions for clients and business partners.
• Build rapport with clients and fellow associates, and treat others with respect and consideration.
• Maintain current knowledge and consistent compliance with regulations and bank policies and procedures, including BSA and OFAC requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED