Collector II - Bilingual (Japanese Speaker Only)

Hilton Grand Vacations•Las Vegas, NV

7d•Hybrid

About The Position

Bilingual Japanese-Speaking Collector II or Bilingual Japanese Collections Representative Orlando, FL and Las Vegas, NV | Hilton Grand Vacations Join a Winning Team with Benefits Starting Day One & Daily Pay Available! At Hilton Grand Vacations, we believe our Team Members are the key to our success. If you're a bilingual Japanese-speaking professional with strong communication skills and a passion for helping customers find solutions, we invite you to build your career with us.

Requirements

Fluent in Japanese and English (verbal and written).
High School Diploma or GED.
Excellent verbal and written communication skills.
Strong organizational and time management abilities.
Ability to meet applicable federal and state licensing requirements.
Flexibility to work assigned schedules Monday through Saturday between 8:00 AM and 10:00 PM.

Nice To Haves

6+ months of collections, customer service, sales, or account management experience.
Skip-tracing experience.
Experience in timeshare, banking, financial services, mortgage servicing, or a related field.

Responsibilities

Manage collection activities for delinquent mortgage and maintenance fee accounts.
Contact owners by phone and written correspondence to discuss account status and payment solutions.
Maintain required call volumes, contact rates, and performance metrics.
Ensure all collection activities comply with federal, state, and company regulations.
Assist owners in understanding ownership agreements, contract terms, and available payment options.
Process and document account activity accurately and thoroughly.
Handle customer information confidentially and professionally.
Request and utilize skip-tracing resources when necessary.
Collaborate with team members and leadership to support departmental goals and operational excellence.