Credit Card Collector

First Financial Bank NA•Terre Haute, IN

22h•Onsite

About The Position

This role plays a key part in maintaining the bank’s financial health by managing delinquent credit card accounts and building productive customer relationships. Join a team that values integrity, accountability, and client success—and where your work makes a meaningful impact every day.

Requirements

High school diploma or equivalent
Prior banking or collection experience preferred
Working knowledge of Microsoft Word, Excel, and other relevant software
Strong verbal and written communication skills
Attention to detail and strong organizational skills
Ability to problem-solve and work independently
Familiarity with financial counseling processes and recovery best practices
Ability to commute to the primary work location and occasionally to other work locations within driving distance.
Ability to remain in a stationary position for up to 75% of an eight (8) hour workday.
Ability to review information and details at close range (within a few feet).

Responsibilities

Act as the primary contact for credit card accounts deemed delinquent, managing collections with professionalism and empathy.
Answer incoming calls to assist customers with balance and transaction questions. Contact customers via phone, mail, or in person to discuss overdue payments, explore financial counseling options, and work out repayment plans.
Track, post, and manage recovery payments for charged-off credit card accounts.
Provide documentation and case support to external collection attorneys and agencies as needed.
Work with customers and credit counseling services to negotiate and process settlements on past-due accounts.
Assemble charge-off files and ensure all documentation is complete and accurate.
Apply thorough knowledge of the CARD Act and ensure all activities comply with regulatory and bank-specific policies.