Collections Technician – Commercial Accounts

Belron • Montreal, QC

8d • Hybrid

About The Position

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential. We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered. Working under the direction of the Commercial Collections Team Lead, the Collections Technician – Commercial Accounts actively monitors accounts receivable to drive timely collections and build strong, professional relationships with customers. The Collections Technician – Commercial Accounts plays a key role in the financial health of the organization. This position is responsible for monitoring receivables, communicating with customers, negotiating payments, and managing problematic accounts, while working closely with internal stakeholders and maintaining a customer-focused approach.

Requirements

• College diploma (DEC) in Finance, Administration, or Accounting
• Minimum of three (3) years of experience in accounts receivable collections in a corporate environment
• Bilingualism (English and French), both spoken and written
• Strong communication skills and customer service orientation
• Analytical skills with the ability to prioritize tasks effectively
• Results-oriented mindset
• Proficiency in Microsoft Office (intermediate Excel)

Nice To Haves

• Knowledge of AS400 and Oracle

Responsibilities

• Ensure the collection of commercial accounts in accordance with company procedures and credit policy.
• Document and keep collection records up to date.
• Perform account analysis, monthly reconciliations, and accounts receivable journal entries.
• Process credit card payments, if requested.
• Negotiate payment arrangements and ensure they are respected.
• Process, code, and escalate billing disputes or account-related issues, and follow up on them.
• Collaborate with internal teams (sales, accounting, operations).
• Process customer refund requests and verify their validity.
• Prepare files for external collection agencies or legal action.
• Maintain professional communication to preserve customer relationships.
• Participate in various process improvement and new system implementation projects.

Benefits

• We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree