Collections Team Lead

DWF•Vancouver, BC

2d•Onsite

About The Position

DWF Group is a global provider of integrated legal and business services. As part of the DWF Group, our Canadian legal team is driven by innovation, collaboration, and a shared commitment to excellence. We foster a professional, supportive, and engaging environment where our people are encouraged to grow and contribute meaningfully. With a strong focus on litigation, we continually look beyond traditional approaches to deliver progressive, creative solutions that add real value for our clients. DWF takes pride in cultivating a collegial workplace that promotes teamwork, professional development, and social connection among staff and lawyers alike. We believe people thrive when they feel supported, empowered, and part of a collaborative culture. We are seeking a Collections Team Lead to join our Vancouver office within the Accounting department. This role is ideal for a proactive, detail‑oriented professional with a strong work ethic who can manage a high‑volume workload while effectively leading and developing a team. The successful candidate will bring strong analytical capabilities, excellent communication skills, and a collaborative approach to driving timely collections, improving cash flow, and supporting firm-wide financial operations.

Requirements

Minimum 5 years of experience in Collections, Accounts Receivable, Credit, or Revenue operations, preferably within a law firm or professional services environment.
Previous team leadership or supervisory experience.
Strong knowledge of collections practices, accounts receivable management, and cash application processes.
Experience working with financial systems such as Elite 3E, Elite Enterprise, Aderant, or similar platforms.
Strong analytical, problem-solving, and organizational skills.
Excellent communication and relationship-building abilities.
Ability to manage multiple priorities in a fast-paced environment.
Advanced proficiency in Microsoft Excel and Microsoft Office.

Nice To Haves

Experience within a law firm or other professional services organization.
College diploma or equivalent.
Knowledge of legal billing, trust accounting, and eBilling processes.
Experience implementing process improvements and operational efficiencies.

Responsibilities

Lead, coach, mentor, and develop a team responsible for collections, accounts receivable, and cash application activities.
Oversee the firm's collections portfolio and drive timely recovery of outstanding invoices across all offices and practice groups.
Monitor aged accounts receivable, identify collection risks, and implement strategies to improve cash flow and reduce lock-up.
Conduct regular accounts receivable reviews with lawyers, partners, and business leaders to address overdue balances and collection challenges.
Serve as the escalation point for complex collection matters, disputed invoices, payment delays, and client account issues.
Oversee the daily application of client payments, including EFTs, wire transfers, cheques, credit card payments, and other remittances.
Ensure cash receipts are accurately and timely applied to the appropriate client accounts, matters, and invoices.
Investigate and resolve unapplied cash, unidentified receipts, short payments, overpayments, credit balances, and allocation discrepancies.
Ensure compliance with firm policies, accounting controls, and client requirements relating to collections and cash receipts.
Prepare and analyze accounts receivable aging, collection performance, cash receipt, and working capital reports.
Monitor key performance indicators and provide recommendations to improve operational effectiveness and collection results.
Collaborate closely with Billing, Trust, Legal Assistants, Lawyers, and Finance teams to resolve client account issues and support timely payment of invoices.
Support month-end, quarter-end, and year-end activities related to accounts receivable and cash management.
Develop and maintain procedures, training materials, and best practices for collections and cash application processes.
Identify opportunities for automation, process improvement, and enhanced client service.
Perform other related duties and special projects as assigned.