Accounts Receivable Team Lead, Collections

Menzies Aviation • Grapevine, TX

3d • $26 - $28

About The Position

The Accounts Receivable (AR) Team Lead supports the AR Manager and AR Supervisor. This role also supports portal billing, collections, and cash application processes. It requires a blend of leadership, analytical, and critical thinking skills to reduce DSO (Days Sales Outstanding) and optimize cash flow.

Requirements

• Minimum of 4 - 5 years’ commercial collections experience.
• Minimum of 3 years of collections in a services-oriented organization.
• High School Diploma or equivalent
• Strong critical thinking skills.
• Good verbal and written communication, customer service, time management, negotiation skills.
• Excellent interpersonal/communication skills.
• Detail oriented, strong organizational skills.
• Self-motivator while actively participating in a team environment.
• Sense of urgency and ability to multi-task.

Nice To Haves

• Knowledge of the collections decision process and documentation involved.
• Working knowledge of effective customer service techniques.
• Working knowledge of collection policies and procedures.
• Ability to make sound collections decisions supporting Departmental and Company objectives.

Responsibilities

• Train and mentor AR specialists. Communicates clear team goals and fosters a collaborative work environment.
• Monitor the collections process, resolve complex billing and payment discrepancies, and ensure timely cash collections.
• Recommends collection assignments, monitors, distributes, and coordinates work of team members, ensuring consistent, efficient, and timely collection of delinquent balances.
• Perform quality reviews of the collection’s efforts.
• Support department in annual audit.
• Organize and analyze data relating to open accounts receivable, cash applications to ensure proper reporting and perform account reconciliations.
• Serves as first level of escalations for customer collection issues.
• Support the collections group to maximize collections and increase cash flow.
• Other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED