Accounts Receivable Team Lead, Collections

Menzies Aviation Careers • Grapevine, TX

2d • Onsite

About The Position

The Accounts Receivable (AR) Team Lead supports the AR Manager and AR Supervisor, focusing on portal billing, collections, and cash application processes. This role requires a blend of leadership, analytical, and critical thinking skills to reduce DSO (Days Sales Outstanding) and optimize cash flow. The company is a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

Requirements

• Minimum of 4 - 5 years’ commercial collections experience.
• Minimum of 3 years of collections in a services-oriented organization.
• High School Diploma or equivalent.
• Strong critical thinking skills.
• Good verbal and written communication skills.
• Customer service skills.
• Time management skills.
• Negotiation skills.
• Excellent interpersonal/communication skills.
• Detail oriented.
• Strong organizational skills.
• Self-motivator while actively participating in a team environment.
• Sense of urgency and ability to multi-task.

Nice To Haves

• Knowledge of the collections decision process and documentation involved.
• Working knowledge of effective customer service techniques.
• Working knowledge of collection policies and procedures.
• Ability to make sound collections decisions supporting Departmental and Company objectives.

Responsibilities

• Train and mentor AR specialists.
• Communicate clear team goals and foster a collaborative work environment.
• Monitor the collections process, resolve complex billing and payment discrepancies, and ensure timely cash collections.
• Recommend collection assignments, monitor, distribute, and coordinate work of team members, ensuring consistent, efficient, and timely collection of delinquent balances.
• Perform quality reviews of the collection’s efforts.
• Support department in annual audit.
• Organize and analyze data relating to open accounts receivable, cash applications to ensure proper reporting and perform account reconciliations.
• Serve as the first level of escalation for customer collection issues.
• Support the collections group to maximize collections and increase cash flow.
• Other duties as required.

Benefits

• The company is committed to providing a safe working environment for all staff members.
• The company prohibits misuse of alcohol and drugs and carries out regular testing to enforce our Substance Misuse Policy.
• Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity.
• We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented.
• Where everyone feels valued and can reach their full potential.
• As part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.
• Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
• As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED