Collections Support Specialist

Merchants Insurance Group • Buffalo, NY

1d • $20 - $26 • Hybrid

About The Position

Merchants Insurance Group, a Northeast leader in Property and Casualty Insurance, has an exciting and rewarding career opportunity for a Collections Support Specialist to join our collaborative and dynamic Premium Accounting team in our Corporate Headquarters located in Buffalo, NY. The Collections Support Specialist is responsible for providing crucial support to Premium Accounting and Collections by performing tasks to support the premium deposit process, including batching and keying deposits, while also assisting with collection activities. This role requires strong organizational, customer service, and computer skills, including proficiency with Microsoft Office and databases, to handle sensitive financial information and ensure accurate record-keeping.

Requirements

• Proficiency in Microsoft Office Suite (Excel, Word, Access)
• Strong organizational, record-keeping, and attention-to-detail skills.
• Excellent communication, customer service and negotiation skills.
• Professional approach to handling sensitive financial information.

Nice To Haves

• Associate’s degree preferred or equivalent work-related experience.
• Prior administrative, accounting support, or collections experience preferred.

Responsibilities

• Assisting with the collection process by creating and maintaining client credit history files and managing accounts to ensure timely payments.
• Documenting collection activities, creating reports, and maintaining accurate records using computer systems and databases.
• Batching and Keying deposits.
• Preparing and processing collection correspondence and assisting with collection reporting and account referrals.
• Keying policy transactions, printing and electronically filing daily bank statements and reports, and processing and keying miscellaneous billing transactions.
• Handling telephone calls, email correspondence, and communication with insureds, agents, and collection agencies.
• Providing back-up for other Premium Accounting positions, as necessary.

Benefits

• Welcoming and positive work environment.
• Hybrid work schedule. The Hybrid work schedule will require 2 full days per week in the office, with the option to work the remaining days per month at home or in the office.
• Flexible work arrangements, including flex scheduling and summer hours.
• Competitive pay scale.
• Outstanding Collection bonus and company bonus programs.
• Generous paid time off package.
• Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.
• Tuition Reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree