Child Support Collections Specialist

Washoe County•Reno, NV

10h•Onsite

About The Position

Under supervision, assists clients in the collection of child support, medical expense judgments, spousal support, and arrears; initiates appropriate administrative and legal procedures to maintain compliance with court orders; and performs related duties as required. This is an Open Competitive/Countywide Promotional recruitment being conducted to fill anticipated vacancies in the Washoe County District Attorney’s Office. The list established from this recruitment may be used to fill future vacancies as they occur. The Child Support Collections Specialist manages a large caseload within the Family Support Division, which collects child support payments from non-custodial parents and enforces court ordered obligations. This position provides customer focused service while ensuring compliance with established federal, state, and county laws, policies, and procedures. The specialist completes a high volume of timely client calls, requests payment of child support, and works with clients to identify reasons for non payment. The role also includes helping clients understand available options when they are unable to pay and accurately documenting all case activity in state mandated web-based systems.

Requirements

One year of full-time experience interviewing clients to determine eligibility for government-regulated programs, public assistance, or social services; OR an equivalent combination of training and experience.
A valid driver’s license may be required at the time of appointment and must be maintained for continued employment in this classification.
Proficiency using state mandated web-based systems.
Proficiency using Microsoft Office applications (Word, Excel, and Outlook).
Ability to maintain strict confidentiality and appropriately handle sensitive client information.
Ability to work both independently with minimal supervision and collaboratively within a team.
Strong communication skills across verbal, written, phone, and digital channels.
Ability to accurately document case actions in compliance with federal, state, and county requirements.
Must successfully pass an extensive background check and investigation conducted by the District Attorney’s Office and submit a complete set of fingerprints.
Must reside in the state of Nevada or neighboring California communities such as Truckee, South Lake Tahoe or Susanville as of their first day of work.

Nice To Haves

Demonstrates a strong ability to adapt to changing priorities while consistently maintaining high quality, detail-oriented work and meeting strict deadlines.
Excels at managing a high-volume caseload and completing numerous clients calls each day with professionalism, clarity, and empathy.
Skilled at engaging effectively with diverse populations, deescalating challenging interactions, and motivating clients to comply with child support obligations.
Possesses advanced critical thinking and problem-solving abilities, enabling them to identify barriers to payment, work collaboratively with clients to determine reasons for non-compliance, and clearly explain available options when clients are unable to pay.
Maintains appropriate professional boundaries while building constructive client relationships.

Responsibilities

Assists clients in the collection of child support, medical expense judgments, spousal support, and arrears.
Initiates appropriate administrative and legal procedures to maintain compliance with court orders.
Manages a large caseload within the Family Support Division.
Collects child support payments from non-custodial parents and enforces court ordered obligations.
Provides customer focused service while ensuring compliance with established federal, state, and county laws, policies, and procedures.
Completes a high volume of timely client calls.
Requests payment of child support.
Works with clients to identify reasons for non payment.
Helps clients understand available options when they are unable to pay.
Accurately documents all case activity in state mandated web-based systems.