Collections Specialist

Aston Carter • Madison Heights, MI

9d • $20 - $22 • Onsite

About The Position

The Collections Specialist supports the Accounting team during a high-volume period by ensuring the accuracy and timeliness of collections activities. This role focuses on contacting customers about past-due balances, resolving account discrepancies, and assisting with aging cleanup efforts to improve overall receivables performance. The position offers an opportunity to work closely with finance and accounting professionals while contributing directly to cash flow and customer relationship management.

Requirements

• Minimum 1 year of collections experience.
• Demonstrated experience making collection calls and managing past-due accounts.
• Strong communication skills, both verbal and written, to interact effectively with customers and internal teams.
• Proven customer service skills with the ability to build rapport and maintain positive relationships while addressing payment issues.
• Ability to handle collections conversations professionally and courteously, even in challenging situations.
• Basic proficiency in Microsoft Office, particularly Outlook and Excel, including performing basic lookups.
• Experience working in a collections or customer service environment.

Responsibilities

• Contact customers via phone and email to discuss past-due invoices and outstanding balances in a professional and courteous manner.
• Conduct regular follow-up on aging accounts and document all collection efforts accurately and consistently.
• Research customer account discrepancies, identify root causes, and work toward timely and effective resolution.
• Maintain detailed and accurate records of customer communications, payment commitments, and account status updates.
• Assist the Accounting team in reducing outstanding receivables and improving aging metrics through proactive collection activities.
• Provide clear and timely updates on collection activity and account status to management and relevant stakeholders.
• Support the Accounts Receivable function with day-to-day tasks related to collections and account maintenance.
• Perform additional administrative or accounting support duties as needed to assist the broader finance and accounting team.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed