Collections Supervisor

American Addiction Centers•Charlotte, NC

2d•Remote

About The Position

The Collections Supervisor role is within the Enterprise Revenue Cycle - Internal Self Pay Collections department. This is a full-time, 100% remote position with the exception of occasional onsite visits for new teammate equipment retrieval. The schedule is Monday-Thursday 8:00 am-5:30 pm EST and Friday 8:00 am - 5:00 pm EST. The pay range is $28.55 - $42.85 per hour.

Requirements

High School Graduate.
Typically requires 3 years of experience in collections that includes experience at a lead or senior level.
Demonstrated knowledge of accounts receivable credit and collection regulations and legal issues.
Current knowledge of medical insurance and governmental benefits programs.
Must possess the ability to deal effectively with a variety of people under stressful circumstances.
Patient diplomacy and tact, together with excellent communication skills, is needed.
Demonstrates knowledge of account receivable/ collection on-line system experience.

Nice To Haves

Ability to travel to AAH sites.

Responsibilities

Evaluates the effectiveness of collection policies and procedures for patient collections, including standard practices like referral of delinquent accounts to outside agencies and litigation regarding professional fees.
Provides input to the Manager regarding trends in collections, such as economic downturns.
Communicates with and functions as a liaison for patients, providers, attorneys, collection agencies, risk management, insurance payors, other debt administrators, and external departments related to the revenue cycle to resolve discrepancies.
Supervises and evaluates staff, establishing standards for staffing levels.
Responsible for operating within budget limitations and authorized staffing levels.
Oversees and manages daily operations, delegating day-to-day responsibilities to appropriate members of the office staff while assessing employee training needs and coordinating with the training department for appropriate development.
Initiates and implements improvements to billing systems, including pursuing and developing improved collection techniques within the confines of federal and state collection laws.
Conducts ongoing evaluation of department policies and procedures to maintain and improve department efficiency.
Proactively manages receivables and billing systems, including pursuing and developing improved collection techniques within the confines of federal and state collection laws and third-party payer requirements with respect to health coverage and reimbursement.
Maintains and reconciles records of placements to third-party agencies and law offices.
Reconciles differences between bad debt balances and third-party records.
Prepares all necessary preparation documentation, suit authorizations, court cases, legal pleadings, and miscellaneous filings.
Maintains legal process workflow records.
Performs human resources responsibilities for staff, including coaching on performance, completing performance reviews, and managing overall staff morale.
Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

Benefits

Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program