Collections Specialist

the Lynden Family of Companies•SeaTac, WA

3d•$25 - $30•Hybrid

About The Position

Lynden Incorporated is seeking a Collections Specialist to join our SeaTac-based team. In this role, you will be responsible for your own customer accounts, helping collect outstanding accounts receivable and resolve payment issues. You will support several Lynden sister companies, in a shared services environment. This is a hybrid position after training, with 3 days onsite in SeaTac and 2 days working from home. This position is not safety sensitive. Are you looking for a stable, team-focused workplace where people matter? Join a family-owned company with more than 40 years of no layoffs and a culture built on collaboration and support. Who we are: Lynden is a family-owned transportation and logistics company helping customers balance speed and budget with shipping via air, land, and sea. Our corporate office is home to 190 employees and supports 15 Lynden companies and more than 2,500 employees. With 40+ years of no layoffs, we offer long-term stability in a career that’s as rewarding as it is an adventure!

Requirements

Two years’ collection experience
Must be familiar with current credit and collections laws
Experience with financial systems, such as Workday
PC skills required: Windows, Microsoft Office Suite (Word, Excel, Outlook)
Able to communicate clearly and professionally with customers, coworkers, and Lynden company contacts by phone, email, and in writing.
Stay organized, pay close attention to detail, and follow through on account activity, customer requests, and deadlines.
Plan, prioritize, and adapt in a fast-paced environment while working independently or as part of a team with minimal supervision.
Maintain regular attendance and timeliness on a set work schedule, with daily physical presence and the ability to work overtime as required.
Use Windows and Microsoft Office Suite effectively while providing strong customer service.

Nice To Haves

Business-to-business collections experience
Customer payment portals such as Syncada, Cass, or Accenture

Responsibilities

Communicate with customers by phone and email about outstanding balances, payment questions, and account issues.
Work to resolve concerns, support timely payments, and maintain positive customer relationships.
Help customers resolve billing questions, payment disputes, account reconciliations, and other account-related requests in a timely and professional manner
Research credit balances and request refunds
Work with customers to set up payment arrangements when appropriate, balancing customer needs with company collection goals.
Utilize web-based billing and payment portals for account reconciliation
Document all collection activity into appropriate systems to established standards
Manage and organize multiple deadlines, phone calls, emails, and paper correspondence
Collaborate effectively with team, management, other departments, and the operating companies
Assist credit department with periodic review of existing customers’ credit limits

Benefits

Discretionary bonus program
Competitive wages + annual wage reviews
Cell Allowance: $10 per month
Two medical plans starting as low as $0/month
Medical, dental and vision for your family for $222/month (HDHP)
Flexible Spending Account (FSA) or Health Savings Account (HSA)
Mental health programs (in-office and virtual)
17 days Paid Time Off a year + additional paid extended leave. PTO increases with tenure
8 paid holidays each year
401(k) with company match + additional contributions
No-cost Employee assistance program, life insurance, long term disability and AD&D
Tuition Reimbursement program
Mass transit reimbursement
Career advancement through internal promotions