Collections Specialist

Aston Carter•Dallas, TX

4d•$27 - $27•Hybrid

About The Position

The Collections Specialist works in a fast-paced, goal-oriented collections department, focusing on reducing delinquent accounts while delivering professional and responsive customer service. This role manages collection calls and correspondence, processes refunds and account adjustments, resolves client discrepancies and short payments, and ensures accurate reconciliations and credit note processing for assigned accounts.

Requirements

Proven experience in collections, accounts receivable, or a similar credit and collections role in a fast-paced environment.
Strong customer service skills with the ability to handle collection issues professionally and tactfully.
Ability to manage and monitor multiple assigned accounts while prioritizing efforts to reduce delinquency.
Competence in processing refunds, account adjustments, and credit notes with high attention to detail.
Skill in resolving client discrepancies and short payments through investigation and effective communication.
Solid understanding of account reconciliations and small balance write-offs.
Excellent verbal and written communication skills for daily interaction with customers and internal teams.
Ability to build and maintain cooperative working relationships with customers, asset managers, and property operation teams.
Strong organizational and time-management skills to work effectively in a goal-oriented department.

Nice To Haves

Experience working in a collections department within a property or asset management environment is beneficial.
Familiarity with standard accounting and accounts receivable practices.
Comfort working with internal cross-functional teams to support and accelerate the collection process.

Responsibilities

Make timely and professional collection calls and send correspondence to customers in a fast-paced, goal-driven environment.
Monitor and maintain a portfolio of assigned accounts to reduce delinquency and improve overall collections performance.
Provide clear and courteous customer service regarding collection issues, account status, and payment expectations.
Process customer refunds accurately and in accordance with established procedures.
Review and process account adjustments, ensuring proper documentation and approval.
Investigate and resolve client discrepancies and short payments by working closely with customers and internal teams.
Perform customer account reconciliations to ensure balances are accurate and up to date.
Process credit notes and small balance write-offs in line with company policies and guidelines.
Communicate with customers daily to follow up on outstanding balances and payment arrangements.
Enlist the support of internal groups, such as asset management and property operations teams, to accelerate the collection process when needed.
Establish and maintain effective and cooperative working relationships with customers, asset managers, and property operation teams.
Document all collection activities and account updates thoroughly and accurately.