Collections Specialist

Columbia Bank•Tigard, OR

3d•$18 - $22•Onsite

About The Position

Collections Agents are first-party collectors responsible for maintaining acceptable effective collection percentages on 1-30 day delinquent accounts. Effectively communicating with both internal and external customers to resolve delinquent contracts. Utilizing all internal and external resources available to establish contact, identify appropriate courses of resolution to protect the Company’s interest and to execute the resolution plan in a timely manner.

Requirements

High School Diploma or GED required
Previous Collection experience preferred
Must present oneself in a professional manner
Must be proactive and adhere to all company policies including Bank Secrecy Act and compliance regulations
Must maintain confidentiality of all company information
Must provide exceptional customer service and support to our customers, partners, and all levels of staff
Must have working knowledge of Microsoft applications (Outlook, Word, Excel)
Strong data entry skills

Responsibilities

Communicates with customers that are in a 1-30-day delinquent status via telephone, mail, email, text, or personal contact.
Negotiates payment arrangements with the customers to ensure timely payment.
Maintain individual and group monthly delinquency goals.
Ensure that individual call volume meet company standards for their prospective areas and calls are made in a professional manner.
Assessing miscellaneous collection fees including late charges, over-the-phone payment fees, contract addendum fees, documentation fees and interim payments.
Maintains complete and accurate documentation to include thorough notation of all communications with the customer or authorized parties.
Understands the proper usage of extension, rewrites, addendums, and forbearances.
Prepares status worksheets, payoffs, and amortization schedules and requests for Fair Market Values.
Prepares Repossession Packets and demand letters when necessary.
Understands and utilizes company system and use of the phone dialer.
Works with customers’ and Financial Pacific Leasing insurance company to ensure proper insurance coverage is obtained.
Utilizes the broker base and in-house broker representatives to resolve first payment default delinquencies.
Provides highest level of customer service to all lessees, vendors, brokers and staff.
Performs all other duties as assigned by management.