Collections Specialist (8/31 Start Date)

TrueML•Lenexa, KS

8d•Onsite

About The Position

We are looking for a Collections Specialist to join our team in Lenexa, Kansas. At TrueAccord, we do things differently. We aren't just "collecting debt"; we are helping people find a path back to financial health. As we grow, you will be on the front lines, moving away from old-school, aggressive collection tactics to provide a modern, helpful experience. Your mission is to act as a financial guide. You won’t just be following a script; you will use your communication skills to help real people solve problems and regain control of their finances. We are hiring for our class starting on August 31, 2026!

Requirements

High school diploma or GED required.
High sense of ownership, resilience, and reputation of dependability

Nice To Haves

Prior experience in sales, customer retention, or handling objections and rejections.

Responsibilities

Be a Financial Guide: Use your excellent communication and negotiation skills to connect with consumers, understand their unique financial situations, and guide them to resolve their outstanding balances.
Drive Results: Proactively manage all communication channels—including calls (inbound and outbound), email, and chat—to establish effective payment plans and reach account resolution goals.
Champion Our Mission: Uphold the highest quality and compliance standards, always applying our empathetic approach to debt recovery.
Innovate & Collaborate: Work within a vibrant call center team that is constantly looking for new ways to help consumers achieve financial stability.