Collections Specialist - RD

Phoebe Putney Health System•Albany, GA

21h•Onsite

About The Position

Responsible for collections of outstanding accounts receivable self-pay dollars and other aspects of collections, resolving customer concerns and reducing the self-pay account receivable delinquency. Understanding of collection laws as well as insurance payer and collection issues. Utilizes available statutory and regulatory directives to secure payment for the organization. Timely review and monitor assigned accounts for collection efforts while providing good customer service. Collect payments in accordance with health system policies. Identify issues or concerns that attribute to account delinquency and report to team leader/manager. Mail or fax correspondence to customers as deemed necessary to facilitate resolution of account. Locate and monitor overdue accounts, using collection software and predictive dialer. Manage a full portfolio where you are the single point of contact and responsible for ensuring minimum performance goals are met. Ability to perform mathematical calculations with High-level problem solving, analytical, and investigational skills Good negotiation and persuasion skills are required. Adheres to the hospital and departmental attendance and punctuality guidelines. Performs all job responsibilities in alignment with the core values, mission and vision of the organization. Performs other duties as required and completes all job functions as per departmental policies and procedures. Maintains current Knowledge in present areas of responsibility to include any specialty certification requirements (i.e., self-education, attends ongoing educational programs). Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time. Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills. Wears protective clothing and equipment as appropriate.

Requirements

High School Diploma or GED Required
=> 1 years Collections role within a healthcare setting Required

Nice To Haves

Associate's Degree in Business or health care Preferred
CPAR- Certified Patient Account Representative within 1-1/2 Years Preferred

Responsibilities

Collections of outstanding accounts receivable self-pay dollars
Resolving customer concerns
Reducing the self-pay account receivable delinquency
Review and monitor assigned accounts for collection efforts
Provide good customer service
Collect payments in accordance with health system policies
Identify issues or concerns that attribute to account delinquency and report to team leader/manager
Mail or fax correspondence to customers as deemed necessary to facilitate resolution of account
Locate and monitor overdue accounts, using collection software and predictive dialer
Manage a full portfolio where you are the single point of contact and responsible for ensuring minimum performance goals are met
Perform mathematical calculations
Adheres to the hospital and departmental attendance and punctuality guidelines
Performs all job responsibilities in alignment with the core values, mission and vision of the organization
Performs other duties as required and completes all job functions as per departmental policies and procedures
Maintains current Knowledge in present areas of responsibility to include any specialty certification requirements
Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time
Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs
For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills
Wears protective clothing and equipment as appropriate